Commercial Associate

1. Department Store Key Account & Retailer Coordination

• Act as a key operational contact point for assigned Department Store retailers in close partnership with DS KAM Managers.

• Manage retailer requests, submission timelines, operating calendars, store-related execution requirements, and follow-up actions.

• Coordinate communication among department store retailers, Brand teams, SCM, Finance, Legal, stores, vendors, and other relevant stakeholders.

• Track retailer-specific deadlines, promotion schedules, store-related requests, and issue follow-ups.

• Drive retailer relationship activities and activation opportunities, leveraging relevant retailer initiatives to support account objectives.

1. Promotion Planning & Execution Management

• Manage monthly Department Store promotion execution, including promotion schemes, target SKUs, product images, sales targets, pricing information, and required retailer submission materials.

• Collect and consolidate promotion inputs from Brand teams and ensure accurate and timely submission to department store retailers.

• Communicate confirmed promotion details to stores and relevant internal stakeholders using standardized templates and timelines.

• Track promotion execution readiness and follow up on key issues with Brand teams, retailers, stores, and internal stakeholders.

• Take an active role in Retailer Conference and Corporate Event planning and execution, including concept planning, internal alignment, preparation, on-site support, post-event follow-up, cost settlement, and result sharing.

3. Sales Reporting & Business Support

• Prepare and update Department Store sales reports, including total sales and customer traffic data where applicable.

• Analyze relevant sales performance and account trends to support DS KAM Assistant Manager decision-making.

• Prepare meeting materials and business summaries for internal commercial meetings, retailer discussions, and account reviews.

• Support store visit preparation and follow-up by consolidating key account, store, and execution-related information.

• Highlight key risks, issues, or follow-up needs identified through sales reports, retailer communication, or store-level feedback.

4. DS KAM Process, Documentation & Operational Excellence

• Handle DS KAM-related documentation directly linked to commercial execution, including retailer contracts, MD-related official communications, and store opening/closure-related documents.

• Coordinate retailer contract processes, including review requests, electronic signature follow-up, contract status tracking, and contract history management.

• Maintain trackers, templates, calendars, and process documents to improve visibility and consistency across DS KAM activities.

• Identify recurring operational issues and propose simplification or standardization opportunities.

• Improve ways of working by clarifying timelines, owners, required inputs, and follow-up routines across DS KAM, Brand teams, retailers, stores, and internal stakeholders.

5. Distributor Channel Operations

• Manage distributor order, including order receipt, status tracking, and communication with SCM and relevant stakeholders.

• Confirm saleable SKU status with Brand teams and provide necessary guidance to distributors or relevant stakeholders.

• Handle distributor-related operational follow-ups and issues, coordinating with relevant stakeholders to ensure timely resolution.

Qualifications

Education

• University-level education

Experiences

• Minimum 3+ years of relevant experience in key account management, sales operation, commercial planning, retail operation, FMCG, beauty, retail, or related commercial function.

Functional Competencies

• Strong coordination and stakeholder management skills.

• Strong ownership, follow-through, and attention to detail.

• Strong Excel, reporting, and data management skills.

• Clear business communication and documentation skills.

• Problem-solving mindset with ability to identify risks and escalate issues appropriately.

• Ability to improve recurring processes through structure, templates, and standardization.

• English communication skills preferred.