CSX CoE Delivery Enablement Specialist

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The Customer Service Excellence (CSX) Specialist is responsible for ensuring the effective execution and monitoring of service delivery activities, partnering closely with Supply Chain and cross-functional teams to fulfill customer and intercompany orders efficiently. This role drives operational excellence through proactive order management, data accuracy, continuous improvement initiatives, and collaboration across the organization, contributing to a seamless customer experience and supporting business growth and customer retention.

Lo que hará

• Manage and execute complex service delivery activities with a customer-centric mindset, ensuring seamless order fulfillment without direct customer interaction.
• Create, modify, and monitor deliveries through automated and manual processes, including delivery block reviews, incomplete delivery management, and error log resolution.
• Prioritize and balance customer requirements with Supply Chain capabilities to ensure timely fulfillment of customer and intercompany orders while optimizing costs.
• Support the understanding of customer needs, market trends, and service challenges by providing accurate and relevant service delivery insights.
• Maintain high-quality data within CRM systems, supporting call planning, follow-up activities, and business development initiatives.
• Contribute to customer retention and business growth by delivering high-quality service and identifying opportunities to enhance the customer experience.
• Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams to align priorities and effectively meet customer requirements.
• Support the implementation of organizational changes, projects, process improvements, pilots, and regional best practices.
• Identify and promote continuous improvement opportunities to increase operational efficiency, simplify workflows, and enhance service performance.
• Prioritize workload effectively and ensure activities are completed with a high level of productivity, quality, and timeliness, leveraging KPIs and performance reports to monitor results.
• Utilize SAP, Service Cloud, and other customer service tools to drive operational excellence, improve efficiency, and support ongoing system enhancements.

Lo que le convierte en un buen candidato

• Bachelor's degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field.
• 2+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a similar operational environment.
• Experience working with ERP and CRM systems, preferably SAP and Service Cloud.
• Strong understanding of order-to-cash (O2C) processes, order fulfillment, and customer service operations.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Strong analytical and problem-solving skills with attention to detail.
• Experience collaborating with cross-functional teams in a matrix organization.
• Proficiency in Microsoft Office applications, particularly Excel.
• Advanced English communication skills, both written and verbal.
• Customer-focused mindset with a continuous improvement approach.
• Ability to work independently while maintaining strong collaboration across teams.

Algunas ventajas de unirse a Henkel

• Modelo de trabajo híbrido con horario flexible y una política que permite trabajar desde cualquier lugar hasta 30 días al año
• Diversas oportunidades de crecimiento a nivel nacional e internacional
• Normas de bienestar global con programas de atención sanitaria y preventiva
• Permiso parental sin distinción de sexo durante un mínimo de 8 semanas
• Plan de Acciones para Empleados con inversión voluntaria y acciones de contrapartida de Henkel
• Beneficios Flexibles
• Vales de Restaurante
• Fondo de Ahorro
• Salir temprano los viernes

En Henkel venimos de una gran diversidad de trasfondos, perspectivas y experiencias vitales. Creemos que lo que hace únicos a todos nuestros empleados es el poder que llevamos dentro. ¡Pasa a formar parte del equipo y comparte tu singularidad con nosotros! Todas las solicitudes son bienvenidas, independientemente de los distintos géneros, orígenes, culturas, religiones, orientaciones sexuales, discapacidades y generaciones.