Manager - Personal Financial Services Telemarketing (Personal Loan Sales)

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Job Purpose Summary

Supervise sales team in delivering quality sell products and services and to support business activities for improving quality and contribute business growth.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

• Supervise, motivate, coach and inspire team member to achieve monthly performance target.
• Handle and resolve enquiries escalated from Sales Executives.
• Monitor CRO performance and review individual goal based on their performance report
• Have an in-depth product knowledge, conduct trainings, staff management and good knowledge on processes and controls.

Managerial (team/group responsibilities)

• Align and support Bank’s and department’s vision and objectives to achieve common goals.
• Uphold and adopt and rigid approach on check and control to mitigate risk management.
• Uphold the Bank’s integrity and creditability at all times by carrying duties professionally.

Organizational (organizational responsibilities)

• Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.
• Respect the HLB culture and take an active role in the communities.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.