Intern – Tourism / Hospitality / Front Office / Housekeeping / Resort / Hotel

This position is located at Sementra Nature Resort, Lot 15918, Kampung Ulu Geroh, 31600 Gopeng, Perak (https://sementra.my/). Please check the travel distance before confirming your application for the position. ONLY HOSTEL PROVIDED (walkable 1-2 minutes to the resort)

Diploma allowance: RM800.00 | Degree allowance: RM1,000.00

Working hour: 6 days, 1 Rest day (weekdays only). 2 @ 3 shifts (depends on arrangement and peak season)

Requirements:

1. Your internship must last for at least three (3) months.
2. Currently studying Diploma / Bachelor's Degree in Hotel Management, Hospitality Management or related field.
3. Able to speak, write and understand English and Bahasa Melayu fluently.
4. Open for Malaysian citizen only.
5. Must be able to work in shift, public holiday and weekend.

Job Description:

1. Administrative Tasks: Update staff schedules, manage attendance records, and conduct stock counts.
2. Guest Check-In/Check-Out: Assist with checking guests in and out, verify reservations, process payments, and provide resort information.
3. Customer Service & Group Management:

• Attend to guest inquiries and concerns.
• Prepare quotations and manage group bookings.
• Handle group itineraries and ensure smooth coordination of activities.
• Guide guests on tours of the resort, highlighting key facilities and services.

1. Food Service: Assist with meal services (breakfast and dinner), arrange dining areas, take orders, and serve food.
2. Housekeeping:

• Help clean guest rooms and public areas.
• Replenish linens and ensure rooms are ready for new guests.

1. Ad Hoc Purchasing:

• Occasionally restock supplies or arrange linen transport to other locations (e.g., Ipoh).
• May require a valid driver’s license.

During your internship at Sementra Nature Resort, you will gain practical experience in various aspects of resort operations, including housekeeping, administration, customer service, and food service. This opportunity will allow you to develop valuable skills and enhance your understanding of the hospitality industry.