ICT Application Support Analyst

Job Classification

ICT Application Support Analyst

Grade C3

Closing Date: 19 September

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework

Job Responsibilities

• Manage and coordinate IT incident resolution processes.
• Prioritize incidents based on business impact and urgency.
• Investigate, troubleshoot, and resolve system issues.Monitor system performance against SLAs.
• Provide 2nd-tier technical support and system debugging.
• Liaise with business and technical stakeholders.
• Communicate incident status and resolutions.
• Ensure compliance with relevant policies and regulations.
• Support continuous service improvement initiatives.
• Build and maintain positive business relationships.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Specific qualifications in supporting IT fields (NQF Level 6)

Essential Certifications

• MCDST or equivalent Specific qualifications in supporting IT fields (breadth) Relevant qualifications in frameworks - COBIT Relevant vendor certifications

Preferred Certifications

Minimum Experience Level

3- 5 years end user support experience

Application Support Exposure

Flexcube & Microsoft knowledge will be an added advantage

Technical / Professional Knowledge

• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Multiple operating system
• ITIL
• Basic computer concepts
• Microsoft Office Products
• Computer Hardware & Software

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

People Specification

Candidates from previously disadvantaged groups are encouraged to apply.

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For any assistance or more info please contact the Nedbank Recruiting Team

+264 61 295 2155 / +264 61 295 2036 Namibia