Distribution Centre Team Leader

Auckland, New Zealand

NZD 55,000 – NZD 70,000

Company Description

The Distribution Centre Team Leader plays a vital role in supervising the day-to-day operations of a designated area within the NIFC. This role is responsible for leading a team to ensure safe, accurate, and efficient movement of stock, while supporting a high-performance and people-focused culture.

This position works closely with supervisors and other operational leaders to deliver on productivity, safety, and service standards and continuously looks for ways to optimise processes and team capability.

This role is Tuesday - Saturday 6:00am - 2:30pm.
Role DCLDR1 - DCLDR 4 (depending on experience)

Job Description

People Leadership

Assist with managing team performance through daily coaching, feedback, and development
Contribute to the creation and implementation of IDPs (Individual Development Plans)
Support performance appraisals and participate in formal disciplinary conversations as required
Lead and coordinate daily workflow, team allocation, and movement within department
Assist in onboarding and upskilling of team members, including task-specific and systems training
Build team culture that supports collaboration, accountability, and continuous improvement

Stock Integrity & Systems

Ensure efficient execution of daily tasks and workload planning within designated area
Set and monitor daily work schedules and staffing to meet operational targets
Liaise with other departments to ensure accurate stock movement and coordination
Maintain high levels of stock accuracy and support root cause analysis of issues

Customer Mindset & Collaboration

Deliver high standards of service by ensuring stock is available on time and in full
Collaborate with internal stakeholders and external suppliers to support timely outcomes
Actively role model a customer-centric mindset across all activities

Continuous Improvement

Identify and implement initiatives to reduce operating costs and increase productivity
Monitor team KPIs and support accurate and timely reporting of performance metrics
Drive adoption of new processes and systems to support improved efficiency

Safety & Compliance

Actively promote and maintain a safe working environment
Support the implementation of TWG Health & Safety and Loss Prevention policies
Work with third-party labour to ensure alignment to site safety standards
Identify and address safety hazards or non-compliance promptly

Qualifications

Role specific:

Experience in logistics or warehouse operations
Proven ability to lead, coach, and motivate a team
Basic knowledge of coaching, performance feedback, and development conversations
Strong time management, prioritisation, and planning skills
Strong verbal and written communication
Demonstrated ability to delegate effectively in a dynamic environment
Experience working with third-party labour
Experience with operational reporting or performance dashboards
Exposure to systems and process improvement initiatives