Team Manager Westpac Direct Contact Centre

• Secondment Role until September 2027
• 7 Show Place location
• 6 day Rotational roster - Monday to Friday 8:00am to 7:00pm and Saturday 8:00am to 6:00pm

Mō te tūranga | About the Role

This is a key strategic role within the Westpac Direct team. As the Team Manager, you will be responsible for leading and motivating your team to deliver a memorable customer experience to our valuable customer every time.

Working with the Westpac Direct leaders, this role will also include effective resource allocation, leadership and guidance, and alignment to strategic priorities. You will also work to develop and implement customer delivery strategies, be a powerful coach and mentor, and be able to demonstrate how to balance customer and compliance outcomes whilst delivering with exceptional communication and interpersonal skills.

You will be part of a dynamic and forward-thinking team who are passionate about creating the best environment and conditions for our people to be the best they can be.

Nā tāu rourou | What will you bring?

To be successful in this role, you will have a proven track record in inspiring people to deliver exceptional customer outcomes. In addition, you will have:

• Lending experience is preferred
• Understanding of banking products and services
• Proven leadership background
• The ability to drive a high-performance culture
• Previous experience in coaching, training, and motivating others to deliver a best customer experience on both advice and outcomes
• A genuine desire to help others

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

2 September 2026