Contact Centre Representative

• Based in Highbrook, on the eastern side of Auckland, you'll enjoy a modern work environment, great local amenities, and easy motorway access.
• Mon – Fri 11.30am-8pm - miss rush hour!
• Salary is $64,000k annually, with market-leading employee benefits, discounted public transport & wellbeing days

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Our expert frontline Contact Centre team operates 7 days a week, so we can be there for our customers when they need us most. We provide advice and solutions to thousands of Kiwi each day, to help them secure their financial future. Your mahi will provide Kiwi’s with an exceptional banking experience, helping our customers be financially better off!

In this role your mahi will be:

• Supporting Kiwibank customers with general enquiries, including everything from setting up new accounts, credit card applications and more
• Engaging with 50-60 customers daily, both via the phone and digitally
• Empowering and guiding customers through challenging situations like fraud or financial hardship
• Understanding customer needs to uncover needs and recommend the right solutions

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters. To be successful in this role you will have proven experience with:

• Providing customer service in high-volume and challenging environments
• Working both over the phone and digitally to support customers in a timely and professional manner
• Learning new information and systems
• Confidence to ask thoughtful questions, understand the broader customer situation, and recommend appropriate solutions that add value.

As you may be working from home, this role requires:

• Fibre internet connection
• Private, confidential space to work in
• Clean criminal record and credit history

Above all we are looking for someone who embodies Kiwibank’s purpose and values and someone who thrives in a vibrant and inclusive work environment.

Tono mai | Apply Now! Applications close on Friday 18 September 2026. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.