Client Engagement Manager

The Software Client Engagement Manager is responsible for the ongoing engagement and enablement of our Corporate software client accounts post-implementation. This position is essential to ensure excellent client experiences with our core software and add-on products to drive and maintain user adoption. A successful team member will focus on strengthening client relationships and helping CCC learn the best way to optimize the customer experience for our software clients. Your work will include quarterly or semi-annual account reviews, including product roadmap updates, and you will be tightly integrated with Product and Engineering to recommend and prioritize features to ensure client needs are well understood.

You will have outstanding communication skills with client success or account management experience in a SaaS or software company. Use your interpersonal and written communication skills to enhance and develop new relationships internally and externally. You will possess an aptitude for exploring and learning new technology independently and the ability to simplify when necessary. You will be self-driven, independent, and well-organized with the ability to consistently demonstrate innovation and sound judgement when making decisions. A proactive and solution-driven approach is required, as is a high degree of accuracy and attention to detail.

Compensation range: 145,000 – 175,000 RON Annually

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors

What you will be doing

• Provide software account management support to an assigned account base to ensure client satisfaction, retention and growth.
• Maximize account growth by identifying new revenue opportunities and promoting CCC products and services.
• Analyze and document business problems from the customer perspective, identify trends, and recommend solutions based on the product configuration capabilities.
• Monitor and assess reported customer service issues, volume trends, cancellation trends, operational issues, and then consult with clients to recommend solutions for continuous process improvement and increased efficiency.
• Prepare and deliver customer training to individual users and groups of users on the applications from end-to-end.
• Coordinate and foster communication across an internal network of stakeholders and teams to ensure successful client outcomes and smooth handoffs.
• Maintain an in-depth knowledge of CCC products, associated technologies and services, and on-going support expertise of CCC software products.
• Conduct business review meetings presenting key metrics of client usage within CCC’s software products.

Requirements

• Bachelor’s Degree with 3-5 years of client engagement, client success or account management experience within a SaaS or software environment.
• Demonstrated ability to lead client-facing presentations and business reviews.
• Strong analytical skills and a high level of accuracy and attention to detail to manage an assigned book of accounts.
• In-depth sales, business and product acumen/orientation; tech savvy
• Aptitude for exploring and learning new technology independently and the ability to translate information into clear client-friendly solutions.
• Empathetic, positive attitude with a desire to help our clients reach their goals.
• Excellent collaboration, communication, and relationship-building skills across levels, functions, and cultures.

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.