Customer Service Officer

What You'll Be Doing

• Manage the end-to-end customer order process, from order receipt through delivery, invoicing, and customer communication.
• Support OE, Aftermarket, and Intercompany customers across multiple markets and business units.
• Maintain customer forecasts and coordinate demand updates with Planning and Production teams.
• Build strong customer relationships through proactive communication and responsive support.
• Coordinate deliveries, shipment schedules, and logistics activities to ensure on-time performance.
• Resolve customer inquiries, complaints, shortages, and delivery issues while driving timely corrective actions.
• Monitor inventory availability, customer requirements, and credit-related risks.
• Track customer service KPIs and contribute to continuous improvement initiatives across the supply chain.

No two days are the same—you'll be at the center of customer satisfaction, operational coordination, and business success.

We'd Love to Hear From You If You Are...

• An experienced customer service or supply chain professional who enjoys working with customers and solving operational challenges.
• Someone who can confidently coordinate with multiple stakeholders and keep things moving.
• A relationship builder who thrives on delivering exceptional customer experiences.
• Highly organized, detail-oriented, and able to manage multiple priorities at once.
• Looking for a role that combines customer interaction, order management, logistics, and supply chain exposure.

You'll Bring

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in Customer Service, Order Management, Supply Chain, or ERP/MRP operations within a manufacturing environment.
• Experience supporting automotive OE or aftermarket customers will be highly regarded.
• Strong knowledge of customer order management, forecasting, inventory planning, and logistics coordination.
• Experience using ERP/MRP systems such as Microsoft Dynamics, SAP, Oracle, or similar platforms.
• Strong communication, problem-solving, and stakeholder management skills.
• Good command of both Thai and English.

While experience matters, we're equally interested in people who bring a positive attitude, strong ownership, and a genuine passion for customer service.

Why Join RealTruck?

• Be part of a growing global automotive accessories business.
• Work with customers, suppliers, and global teams across multiple regions.
• Gain broad exposure to Supply Chain, Manufacturing, Logistics, and Customer Service operations.
• Play a critical role in driving customer satisfaction and business performance.
• Join a collaborative team where your ideas, initiative, and contributions make a real impact.

Ready for the Next Step?

If you're ready to become the bridge between customers and operations while helping deliver world-class service every day, we'd love to hear from you.

Apply today and help create exceptional customer experiences at RealTruck Thailand.