Housekeeping Manager

Company Description

Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.

A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.

Job Description

Key Responsibilities

• Operational Leadership

  • Supervise and coordinate daily housekeeping activities across guest rooms, public areas, and back-of-house spaces.
  • Ensure consistent adherence to resort standards of cleanliness, presentation, and hygiene.
  • Implement and monitor cleaning schedules, deep-cleaning programs, and preventive maintenance routines.

• Team Management & Development

  • Recruit, train, and mentor housekeeping staff to deliver exceptional service.
  • Conduct regular performance evaluations and provide coaching for improvement.
  • Foster a positive, professional, and collaborative team culture.

• Guest Experience & Service Quality

  • Respond promptly to guest requests and concerns related to housekeeping.
  • Collaborate with Front Office and other departments to ensure seamless guest experiences.
  • Support VIP arrivals and special arrangements with personalized housekeeping services.

• Administration & Resource Control

  • Manage departmental budgets, inventory, and procurement of cleaning supplies and amenities.
  • Monitor linen and laundry operations to ensure efficiency and quality.
  • Maintain compliance with health, safety, and environmental standards.

• Innovation & Sustainability

  • Introduce eco-friendly practices and sustainable housekeeping initiatives.
  • Stay updated on industry trends and implement innovative solutions to enhance efficiency and guest satisfaction.

Qualifications

• Proven experience in housekeeping management within a hotel or resort environment.
• Strong leadership, organizational, and communication skills.
• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Ability to manage budgets, schedules, and staff effectively.
• Commitment to guest satisfaction and attention to detail.
• Familiarity with property management systems and housekeeping software is an advantage