WPS IT Engineer

General Information

Job ID

37240

Location

Kyiv, Ukraine

Work Types

Fixed Term, Part Time

Categories

Information Technology

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted through our official channels.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.

As we’re a global company with 11,000+ colleagues, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

As an Engineer, you will become the part of the Global Technology Service teams, while ensuring a high-quality technology experience for our local colleagues in Ukraine. You will provide end-user support, maintain workplace technology, and help users make the most of TMF Group's digital solutions and services.

This role offers a unique opportunity to gain experience across multiple areas of IT, including end-user support, hardware lifecycle management, workplace infrastructure, IT service management, and user training. You will work closely with colleagues, vendors, and global technology teams to deliver excellent service and support business operations.

Whether you are an experienced IT professional, a fresh graduate, or a university student looking to start your career in technology, we offer a supportive environment with excellent learning and development opportunities.

Key Responsibilities

• Fast and efficient management of the ITSM support queue
• Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
• Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests.
• Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions.
• ISO/ISAE report generation and management
• Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present.
• Technical ownership of all local applications, including SaaS and DC-hosted applications.
• Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent accurate data.
• Communicating with office users and local management on behalf of Global Technology Services
• Communicating with local vendors on behalf of TMF for the technology services the vendor provides.
• Highlight any risks to the management and work on their quick resolution
• Highlight any GTS-related service improvement opportunities to the line manager
• Budget-conscious and highlight any saving opportunities to the line manager
• Partaking in local office projects such as renovations and moves for all IT infrastructure tasks.
• Any other technology tasks not limited to the above, requested by the management.

Key Requirements

The successful candidate is customer-oriented, proactive, and passionate about technology. They enjoy troubleshooting technical issues, helping others, and continuously learning new skills.

Ideally, you meet the following criteria:

• Previous experience in IT support, desktop support, service desk, or workplace technology is an advantage.
• We also welcome fresh graduates and university students with a strong interest in IT and a willingness to learn.
• Good understanding of Windows operating systems and hardware troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, VPN connectivity, backups, and security groups.
• Understanding of file sharing technologies and permission management.
• Familiarity with ITIL principles and IT service management processes.
• ITIL certification is considered an advantage.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Service-oriented mindset with a genuine desire to help others.
• Ability to work effectively in a multicultural and international environment.
• Security-conscious approach and awareness of IT risks and best practices.
• Positive, proactive attitude and willingness to take ownership.

What’s in it for you?

• Work in an international company operating across 85+ jurisdictions
• Work with international and local clients
• Participation in international and local projects
• Professional growth opportunities in a team of experts
• Medical insurance (after probation period)
• Meal compensation (after probation period)
• Corporate education and professional training
• Corporate English courses
• Additional annual leave
• Hybrid working model (Kyiv office + remote) and flexible working hours
• Equipped workplace (including laptop)
• Centrally located office in Kyiv (Yaroslaviv Val Street)
• Corporate culture aligned with international standards
• Stable and official employment conditions

👉 If you are curious about technology, enjoy helping others, and are looking to develop your IT skills in a global and supportive environment, we'd love to hear from you. We welcome applications from experienced professionals, fresh graduates, and university students ready to start their careers in IT.

We’re looking forward to getting to know you!