Lab Courier

The Customer Service Specialist is responsible for processing specimens from outreach areas, such as doctor's offices, nursing homes, home healthcare agencies, and research agencies while providing a high level of customer satisfaction, focus on patient care, and positive communication with customers, hospital staff and co-workers.

Position Requirements

• High school graduate or equivalent
• Phlebotomy training or work experience preferred.
• Valid operational Tennessee driver's license and insurable under Williamson Medical Center's insurance carrier for phlebotomists collecting at off-site locations.
• Good people skills necessary
• Customer Service experience preferred.
• Meditech or data entry experience preferred
• Computer, printer, phlebotomy, customer service
• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes

Key Results

• Positively identifies patients and specimens
• Produces work with very few errors (admitting, order entry, and phlebotomy)
• Works as a team
• Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
• Communication with co-workers/management
• Provides Customer Service
• Accurately processes reference lab tests
• Motivated – takes initiative for work that needs to be done
• Works efficiently
• Follows laboratory policies and procedures regarding: Reviews orders for missing information, Insurance and billing: appropriately register patient, Follows up on Medical Necessity and coding issues, Accessioning and admitting, Processes and distributes batches
• Adheres to WMC Lab attendance policy
• Follows Hospital and Laboratory Policies on the use of Electronic Devices
• Properly uses all safety measures, devices, and systems provided. Corrects or reports any safety hazards identified. Fills out event notification when appropriate to help prevent future accidents.
• Follows all infection prevention policies and practices good hand hygiene
• Completes all HealthStream education assignments by the due date.
• Displays compassion and respect for patients, visitors, and co-workers.
• Responds promptly to all requests for assistance in a way that demonstrates care, courtesy, and respect.
• Serves as an ambassador for WMC and works to improve the image of WMC as we meet the health care needs of the communities we serve.
• Takes responsibility to guard each patient's privacy and confidentiality. Follows all HIPAA and privacy guidelines.
• Demonstrates good stewardship of WMC's financial resources and does not waste.
• Is committed to open, honest, and timely communication, and delivers any messages with courtesy, clarity, and care.
• Demonstrates a commitment to teamwork.
• Displays professionalism at all times, takes responsibility for their actions, words, and appearance; and follows through on their commitments.
• Demonstrates a commitment to the Mission, Vision, and Values of Williamson Medical Center.

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."