Ombudsman/Elder Abuse Outreach Specialist

Posting number: 10912

Department: Department of Family Services

Division: FSN&OU-OMBUDSMAN Program

Job classification: Community Developer 1G

Posting type: Open

Categories: Community Development

Summary

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Come join our team

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

This position is (PART TIME) limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant's continued funding availability.

This position does offer limited benefits.

The Prince George’s County Department of Family Services is currently seeking qualified applicants to fill an Ombudsman/Elder Abuse Outreach Specialist (Community Developer 1G), grade G18, in the Aging & Disabilities ServicesDivision.

About the Position

This is senior level professional work whereby the incumbent serves as an Ombudsman/Elder Abuse Specialist, responsible for advocating/protecting the rights of long-term care residents to include nursing homes and assisted living facilities. This professional level of work requires the completion of the Maryland State Ombudsman certification training in the areas of community liaison, development, advocacy and/or social services for long term care client populations. The primary role of the long-term care ombudsman is to serve as a resident advocate. Ombudsman are charged with serving as the residents’ advocate in response to both individual complaints, as well as advocating for the concerns and well-being of all long-term care residents. The incumbent is led by the Program Coordinator and supervised by the Unit Manager.
About the AgencyThe Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County’s most vulnerable citizens – children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors. The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources.

Examples of duties

• Ombudsman Specialist handles the day-to-day functions of their assigned long-term care facilities to provide advocacy to residents through in-person visits, virtual visits, telephone calls and/or meetings from interested parties while maintaining compliance with federal, state and local policies, mandates an program requirements.
• Advocacy for residents is performed through established liaisons with facility nursing, activity, dietary and administrative staff. Uses a developed complaint intake system to record, track and resolve complaints.
• Assist the Ombudsman Program Coordinator with the recruitment, training, support, and maintenance of the Program’s volunteers through monthly meeting, educational opportunities, outreach events and training programs.
• Assist in the advocacy and education of long-term residents and their families to promote the knowledge and skills needed to access the long-term care system and on the topic of Resident/Patient’s Bill of Rights.
• Assist in developing and/or maintaining Family/Resident Councils in assigned long-term care facilities. Attend meetings when requested or required.
• Provide public educational outreach to the community and training to professionals, through public speaking engagements and developed printed materials. Conduct a minimum of two outreach/public speaking engagements annually.
• Develop and implement appropriate Resident Rights training programs at assigned long-term care facilities for facility staff.
• Willingly performs other tasks and duties assigned, which may not be specifically listed in this description; however, are within the general occupational category and responsibility level typically associated with the employee’s class of work.
• Prepare accurate and concise reports, Program updates, training materials as requested.

Qualifications

Minimum Qualifications:

• Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals.
• Must possess and maintain a valid driver's license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications:

• Experience in the field of Social Work, Mental Health, Human Services, Psychology, Resident Advocacy, Mediation and other closely related fields;
• Experience with group activities preferably experience assessing and developing community programs/resources for long-term care residents.
• Experience with client/resident conflict resolution and experience managing client data.
• The ability to demonstrate effective oral and written communications in the form of correspondence and report preparation.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Supplemental information

Salary Range Transparency: The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: October 15, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: 9187 Central Ave, Capitol Heights, MD 20743, USA

Conditions of Employment: Upon selection, the candidate must (where applicable):

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.