Enforcement Investigator

260005P9

Description

The Board of Registration in Medicine within the Department of Public Health (DPH) is seeking an experienced Enforcement Investigator/Compliance Officer III. The Compliance Officer III will conduct investigations of allegations of misconduct by licensed physicians and acupuncturists; prepares supporting data for the issuance of investigative subpoenas; gathers evidence in preparation for statement of allegations, motions for summary suspensions and administrative and adjudicatory hearings; coordinates Board enforcement efforts with local, state and federal law enforcement and regulatory agencies; and performs related duties as required.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Reviews and investigates complaints and reports from individuals, hospitals, national data repositories, licensed health care providers, law enforcement agencies, medical insurance providers, governmental health care funding agencies and other sources to determine potential violations of laws, regulations or standards of medical care affecting the public health, safety and/or welfare of the citizens of the Commonwealth.
• Confers with agency staff concerning laws, rules, regulations and standards of medical practice governing assigned activities, progress of cases, resource requirements and coordination with other agencies. Works with clinical care investigators, complaint counsel and other Board staff in investigation, preparation, presentation and litigation of cases. Provides investigative assistance on an emergency basis based on a physician’s immediate threat to the public.
• Reviews Board complaint files, databases and licensing information to identify and locate physicians alleged to have committed violations of law, regulation or medical standards of practice.
• Analyzes medical records, financial records, court records, law enforcement reports, and relevant specialized and/or technical documents, both paper and electronic, to determine the extent and nature of any violation of law, regulation or standard of medical practice by a Massachusetts physician.
• Locates witnesses, complainants, and potential witnesses, and schedules interviews. Interviews patients and witnesses, as well as physicians under investigation, to determine the potential testimonial evidence from such sources. Drafts clear, concise, accurate and relevant documents, correspondence, reports and other material as required, and testifies as needed.
• Provides support, maintains contact, and communicates case status to all patients/complainants/witnesses.
• Responds to inquiries in order to provide information concerning agency policies, procedures, and laws, rules and regulations governing agency activities.
• Confers with parties to complaints in order to resolve issues and encourages compliance with established laws, rules, and regulations.
• Makes recommendations concerning changes in policies and procedures governing assigned unit activities and confers with management staff and other agency personnel to provide information, resolve problems and/or recommend changes in policies and procedures.
• Provides training in Board procedures and attends relevant training as required. Provides on-the-job training for employees. Keeps abreast of all relevant developments and participates in Board outreach activities.
• Conducts self in a professional manner in adherence with Massachusetts law, Board regulations, policies, procedures and protocols. Consistently represents the Board in a professional, competent, and ethical manner.
• Efficiently and effectively manages caseload, prioritizing work appropriately, setting and achieving goals and responding to deadlines in a timely manner.
• Cooperates and/or coordinates with local, state and federal law enforcement agencies in the joint investigation and prosecution of violations of laws, regulations or standards of medical practice which threaten the public health, safety and/or welfare.
• Adheres to strict legal and regulatory requirements of confidentiality and prohibitions against unauthorized disclosure of sensitive, confidential and privileged information regarding patients, physicians and law enforcement investigations.
• Maintains productive working relationships with Board staff and is responsive to supervision.
• Performs other related duties as required.

Required Qualifications:

• Knowledge of investigative techniques.
• Ability to follow written and oral instructions.
• Ability to give written and oral instructions in a precise, understandable manner.
• Capacity to maintain accurate records and case files.
• Ability to prepare reports.
• Ability to exercise sound judgment.
• Capacity to exercise discretion in handling confidential information.
• Ability to adjust to situations to meet changing program requirements.
• Capacity to establish and maintain harmonious working relationships with others.
• Ability to work in a team setting.
• Ability to work independently.

Preferred Qualifications:

• Knowledge of the laws, rules, regulations, policies and procedures governing assigned agency activities.
• Knowledge of the principles and practices of administrative adjudicatory proceedings, and the practices of the Board and its committees.
• Ability to understand, interpret, apply and explain the standards of medical practice, relevant statutes and Board regulations and policies.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious diseases, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offers services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at:MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.

Substitutions:

A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Compliance Officer III

Primary Location

United States-Massachusetts-Wakefield - 178 Albion Street

Job

Compliance and Certification

Agency

Department of Public Health

Schedule

Full-time

Shift

Day

Job Posting

Sep 8, 2026, 1:07:59 PM

Number of Openings

1

Salary (Pay Basis)

76,817.52 - 111,796.10 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra Semedo/sandra.c.semedo@mass.gov - 6173524250Diversity Officer / ADA Coordinator Phone Number

Bargaining Unit: 06-NAGE - Professional Admin.