Office Assistant-Float

Schedule: Day Shift. 40 hours weekly. 8:00am – 4:30pm

Type additional details specific to position and/or department.

About the Position

The Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient.

Overview of Responsibilities

• Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary.
• Maintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible.
• Greet patients as they arrive.
• Collect patient co-payments.
• Verify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Update chart with copies of current insurance card and patient registration forms.
• Prepare new patient charts as appropriate.
• Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived.
• Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
• Sort, distribute, and file appropriate mail, lab results, transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follow up with patients that canceled/no showed their appointment.
• Monitor patient portal, Payor Coverage Portal, and e-mails daily.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: High School Graduate or GED equivalent
• Education Preferred: N/A
• Experience Required: Previous computer experience.
• Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.