Benefits Coordinator

Posting number: 2026-00612

Department: Human Resources

Job classification: Benefits Specialist

Posting type: Open

Categories: Human Resources, Payroll/Benefits Administration

Summary

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The City of Raleigh Human Resources department is seeking a Benefits Coordinator for the Human Resources Department to support our high-functioning and innovative Benefits and Wellness Team. This position serves as a trusted resource for employees, answering questions, maintaining accurate benefits records, coordinating with vendors and brokers, and ensuring benefits are administered accurately and efficiently. The role also supports benefits audits, new program implementation, and employee communications while delivering engaging benefits presentations to new employees.

About Us:
Our Benefits and Wellness Team team—is one of the cornerstones of our Total Compensation & Benefits strategy. The team monitors benefit trends and researches, analyzes, evaluates, and administers our benefit, leave, and wellness plans and programs. The scope of responsibilities is vast, and they are expert problem solvers with a keen eye for data analytics and process improvement. The individual will join a growing and evolving HR function invested in Total Compensation & Benefits to positively impact our workforce and improve the employee experience. In this position, you'll get to directly impact our employees in meaningful ways that enable them to serve our community with the peace of mind of knowing that our benefits meet their and their family’s needs. In return, you'll expand your skills and be exposed to and lead various projects while developing knowledge and skills in Total Compensation and benefits in Local Government. You, too, will thrive, be supported by a caring team, and receive all the resources you need to build a rewarding career.

About You:
We seek someone who will drive engagement in and understanding of our benefits plans, help us improve processes and communication, and assist our department in developing benefits packages that support the City in attracting and retaining talented public servants. This position requires an experienced and highly motivated Human Resources professional with an understanding of the function and role that employee benefits play in recruiting and retaining talent. The successful candidate will be a benefits subject matter expert who can work independently and collaboratively on a wide range of benefits program and administration assignments. You will be part of a cohesive team, working as one team to meet the demanding needs of our organization. We seek a creative, well-rounded teammate who will be an integral part of the continued success and growth of the organization.

This permanent part-time position will work 30 hours per week, contribute to the LGER's retirement system, and be eligible for health benefits. After the initial training period, the employee is eligible to telework up to 40% of the work week.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides day-to-day administrative support for multiple employee benefit plans including (but not limited to) Medical, Dental, Vision, Life, Voluntary Insurance Programs, Retirement and Flexible Spending Plans (FSA)
• Researches and responds to customer inquiries from employees, retirees, and internal departments related to benefits claims, coverages, and plan details
• Provides customer support by answering questions and identifying, troubleshooting, and addressing discrepancies
• Processes human resource and benefits transactions in the human resources information system (HRIS) and external vendor systems, including plan enrollment, changes and terminations
• Assists with ad-hoc and annual projects or events such as new employee on-boarding, benefits education meetings, annual wellness assessment, and open enrollment.
• Creates, revises and updates benefit procedures and communication materials
• Administers employee leave programs including Family Medical Leave Act (FMLA) while ensuring compliance with all federal, state and local laws, regulations and guidelines
• Performs related work as required

Qualifications

Required Education and Experience:

Associate's Degree or 2 Years of College in Human Resources, Business, Public Administration, or related field; 1 to 3 years' experience in human resources support, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Licenses and Certifications:

• SHRM-CP or PHR certification(s)

Supplemental information

Knowledge of:

• Employee benefit administration, FMLA administration, NC Retirement System
• Applicable federal, state, and local laws related to employee benefits and leave administration
• HRIS and other human resources related technologies
• Human resources principles, practices, and procedures and all relevant laws, regulations, policies, procedures, and standards
• Customer service principles
• Filing and record-keeping principles
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

Skill in:

• Conducting new hire presentations
• Verbal and written communication
• Organizing and maintaining records and files
• Maintaining and updating data and documentation
• Performing basic research, and compiling and assembling data
• Troubleshooting benefits issues and identifying discrepancies

Ability to:

• Maintain the confidentiality of information
• Manage multiple competing priorities
• Provide attention to detail in assignments
• Track and organize benefit payments
• Exemplify excellent customer service

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary:Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment:

Work is typically performed in an office or similar indoor environment, an outdoor environment, a street envirionment (near moving traffic) or in a vehicle.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.