Front Desk Supervisor

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor. If you have a passion to serve while having fun, meeting new people, then this is the career for you!

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

· Oversees all problem resolution matters in the absence of GM.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

Requirements

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

· Understands and communicates the StepStone mission and core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V