DMAC Hardware Support Technician

Job Title: DMAC Hardware Support Technician

Job Description

This role focuses on providing hands-on hardware support for Deployments, Moves, Adds and Changes (DMAC) within a fast-paced financial markets environment in New York City. You will support large technology move projects as well as day-to-day hardware activities, including installations, imaging and troubleshooting of end-user equipment. The position combines technical field work with administrative tasks such as documenting activities, updating asset records and communicating progress to users via email. Flexibility to work evenings and weekends, when required, is essential to support time-sensitive trading floor and business operations.

Responsibilities

• Perform Deployments, Moves, Adds and Changes (DMAC) for end-user hardware across trading floor and office environments.
• Carry out hardware moves, disconnects and reconnects, ensuring all equipment is correctly installed and fully operational.
• Install and configure docking stations, monitors, monitor arms, HVD devices, laptops and related peripherals.
• Image and refresh laptops and desktops, including Windows 11 builds and data migrations as required.
• Provide day-to-day desktop hardware support, including basic troubleshooting of Windows and hardware issues.
• Coordinate technology requests, including procurement of systems access and engagement of vendors for telephony and data installations.
• Use multiple request management tools to track and ensure installations and changes are completed by target dates.
• Respond promptly and professionally to email and telephone enquiries from internal users, providing clear updates and customer-focused support.
• Document all work performed, maintaining accurate logs, asset updates and status reports on open requests and tasks.
• Maintain detailed timesheet logs in Excel and the Fieldglass tool, ensuring accurate recording of activities and time spent.
• Follow established processes for wire management and cable routing to maintain a neat and safe workspace.
• Adapt to changing business needs and shifting priorities while maintaining strong attention to detail.
• Collaborate effectively with team members, contributing to a supportive and efficient hardware support function.
• Ensure compliance with internal standards and procedures for hardware deployments, moves and changes.
• Support large-scale move and refresh projects, working to tight deadlines and coordinating with multiple stakeholders.

Essential Skills

• Minimum of 2 years’ experience in Technology Move, Add, Change coordination and/or fulfilment, ideally within a financial markets or trading floor environment.
• Hands-on experience with hardware moves, adds and changes, deployments, installations, imaging and refresh activities.
• Strong knowledge of installing and supporting docking stations, monitors, monitor arms, HVD devices, laptops and related peripherals.
• Practical experience with Windows 11, including imaging, data migrations and desktop support.
• Proficiency with Microsoft Office Suites, including O365, for documentation, communication and reporting.
• Proven customer service background with the ability to respond professionally to email and telephone enquiries.
• Excellent written and verbal communication skills for clear user updates and project correspondence.
• Ability to work flexibly, including evenings and weekends, when business needs require.
• Strong organisational skills with the ability to manage multiple requests and meet deadlines in a fast-paced, deadline-intensive environment.
• High attention to detail and accuracy when documenting work, updating assets and maintaining status reports.
• Ability to adapt quickly to changing business requirements while remaining detail-focused.
• Team-oriented mindset with the ability to collaborate effectively and act as a reliable team player.
• Fast learner capable of quickly understanding new tools, processes and technologies.
• Competence in using Excel and request management tools for logging activities, timesheets and tracking tasks.

Additional Skills & Qualifications

• A+ certification is highly desirable and considered a strong advantage.
• Experience supporting a trade floor environment or major financial firm technology operations.
• Familiarity with multiple request and asset management tools used in large enterprise environments.
• Experience with telephony and data coordination, including working with external vendors to schedule installations.
• background in hardware wire management and cable organisation best practices.
• Exposure to refresh programmes and large-scale deployment projects in corporate settings.

Why Work Here?

This is a long-term contract opportunity within a major financial firm, offering exposure to a dynamic trading floor and enterprise technology environment. You will gain valuable experience with large-scale hardware deployments and move projects, working with modern technologies such as Windows 11 and O365. The culture rewards adaptability, attention to detail and teamwork, providing a platform to develop both technical and coordination skills. This environment supports professional growth through hands-on experience, varied project work and collaboration with experienced technology professionals.

Work Environment

The role is based in a fast-paced, deadline-intensive financial markets environment, supporting trading floor and office users. You will work primarily on-site with enterprise hardware and software, including Windows 11, Microsoft Office Suites and O365, as well as docking stations, monitors, monitor arms, HVD devices and laptops. The position typically involves a 40-hour work week, with the expectation of evening and weekend work as needed to support moves and project deadlines. The dress code is business casual. You will use tools such as Excel, Fieldglass and request management systems to document activities, track assets and manage tasks, operating within structured processes and high standards of accuracy and reliability.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.