Network Technician II

Posting number: 193237

Department: Department of Motor Vehicles

Division: System Shared Services

Job classification: Network Technician II

Posting type: Open

Categories: IT and Computers, Miscellaneous, Customer Service, Communications, Software

Summary

Do you have a passion for Information Technology? Are you looking to learn new technologies? Then we may have the job for you! We aren’t looking for your “average” IT person. We need a cut above. The ideal candidate would be a team player who can work across departments to service and support a variety of computer systems and peripherals. Here at the SCDMV we value teamwork, commitment and excellent customer service. Come join us and find the keys to your future!

This position is in the IT / System Shared Services Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the Network Technician II

• With supervision: responsible to configure, deploy, install, monitor, troubleshoot and maintain the agency's switching and routing infrastructure devices and software. Reviews switch, router and other device logs in order to ensure industry best practices and standards are maintained throughout the data network.
• Using logs and management tools, identifies, and reports to management any troubles, unusual traffic patterns, software misconfigurations, unsafe security practices, and/or suspected abuse or misuse of computer or network resources and maintain record of said logs.
• Under limited supervision monitor network resources to ensure detected problems are quickly corrected. Use system software to determine network status. Configure and upgrade network management software on Network Operation Center servers.
• Coordinates with third party service providers for orders of new service, trouble reporting and resolution of troubles and outages to include data/voice/power.
• Supports other SCDMV IT resources with end-user network troubles and requests for service. Fills Moves/Add/Change requests, performs trouble resolution, and with supervision carries out business-related engineering tasks.
• Assists with WLAN configurations, remote connectivity user configurations, VPN user setup and trouble resolution. Coordinates these efforts with third party service providers as necessary.
• A point of contact for all cell phone and agency-issued handheld device activation/service changes/deactivations. Responsible for troubleshooting all reported troubles on these devices. Coordinates with third party service providers as necessary.
• Assist in the design, implementation, and management of Agency LAN/WAN/WLAN network construction.
• Maintains accurate, detailed documentation of network architecture; network device configurations; and trouble incidents and resolutions.
• Assist in the support of the Agency telephony, to include moves/adds/changes, trouble reporting and resolution.
• Other duties as required.

Examples of duties

Minimum Requirements

• A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.

• Must possess excellent written and verbal skills.

Additional Requirements

• Working knowledge of Windows networking, including domain administration, security, communication protocols and LAN/WAN devices. Knowledge/Ability to install, configure, manage, monitor, troubleshoot/repair network devices (switches, routers, CSU/DSU's).
• Knowledge/Ability to use software (packet sniffers, vendor-specific tools), SNMP and other performance monitoring tools to monitor, manage, detect trouble and maintain the security/integrity of the DMV data network.
• Knowledge/Ability to coordinate with service providers in resolution of trouble issues.
• Ability to interpret/apply rules/regulations.
• Effective communication skills.
• Works under the general guidance of the Network Operations Center Manager. Employee has general discretion to use own good judgement in accordance with industry Best Practices and Agency procedures.
• Position involves access to information containing citizens' driver/vehicle records and other computerized data. May require overnight travel.
• Employee must be able to lift 50 lbs., use a ladder and basic hand tools. Must possess a valid driver's license.
• Must reside within a 40-mile radius of DMV HQ's.
• Will be required to keep state-provided cell phone on and near the person at all times.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues.
• Assists other ISIRT team members and responds to emails.
• ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed.
• Documents incident on the tracking log.

Qualifications

Agency Preferred

• Two (2) years of experience in network installation, IT technical support, or a related field.
• An equivalent combination of education and experience may be accepted.
• CCNA certification or equivalent.

Supplemental information

What’s in it for you?
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.