Supervisor, Central Billing Office

Join our team as a Supv CBO at the INTEGRIS Health 5300 Building in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take your first step toward growing your career by joining us.

Supervises the collection, posting, customer service, and/or billing personnel for the Central Billing Office. Assures that all personnel are performing at an acceptable level to produce maximum quality and volume of work. Acts as a liaison for hospital and rural patients, to interpret and explain insurance information, financial data, and to resolve billing and other issues. Oversees contacts with insurance companies, patients, guarantors, and various other parties regarding balances due. Initiates adjustments and write-offs of various types. Reviews financial statements and provides updates regarding charity status for patients. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

The CBO Supervisor responsibilities include, but are not limited to, the following: * Supervises billing, collections, posting, and customer service personnel including performance management. * Initiates the hiring process, including interviewing, hiring and training. * Ensures all billing and collection is done accurately and timely. * Coaches employees and handles corrective action if warranted as set in policy. * Provides customer service and/or telephone coverage for patients. * Initiates telephone calls to insurance companies, patients, guarantors, and various other parties to assure maximum reimbursement. * Makes determination for proper write-off action, (collection agencies, bankruptcies, contract adjustments). * Evaluates financial statements and makes determination as to qualification for charity. * Analyzes credit balances and makes determination as to where the refund needs to be sent and who it needs to be issued to. * Participates in the development and implementation of strategies that integrate all Business Office and Managed Care activities for the INTEGRIS Health system. * Collaborates with Contracting Revenue Cycle Management to identify and rectify potential or actual barriers in meeting contractual obligations regarding precertification, referral, and utilization review purposes. Reports to Operations Manager, Billing Manager, Collection Manager or Director of Patient Financial Services. Accountable for customer service, hospital reimbursement, agency referrals and overpayments. Accountable for insurance billing and follow up to assure maximum reimbursement for INTEGRIS Health patients. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

* Previous supervisory experience in a customer service or healthcare environment preferred.

* Must be able to communicate with others effectively in English (verbal/written).

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health mission: Partnering with people to live healthier lives.

To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.

INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.