Customer Service Manager

Job Title: Customer Service Manager

Company Overview: Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.

Qualifications:

• Proven experience in a customer service management role, preferably in the waste services or related industry.

• Dialpad experience recommended

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficient in customer service software and Microsoft Office Suite.

• Ability to analyze data and make informed decisions.

• Strong problem-solving skills and a customer-focused mindset.

Skills:

• Leadership and team management

• Excellent communication skills

• Customer-focused approach

• Problem-solving abilities

• Data analysis and reporting

• Proficiency in customer service software

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about customer service and want to make a difference in the waste services industry, we encourage you to apply.

Requirements

Job Responsibilities:

• Oversee the daily operations of the customer service department, ensuring high-quality service delivery.

• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

• Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.

• Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.

• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.

• Collaborate with other departments to ensure seamless service delivery and address customer needs.

• Prepare and present reports on customer service performance to senior management.