Client Services Advocate

Posting number: 2026-02132

Department: Military Department

Division: Military Department

Job classification: SOVS07 - CLIENT SERVICES ADVOCATE

Posting type: Open

Categories: Counseling

Summary

Open Until Filled

Open Until Filled

GENERAL DESCRIPTION:

Make a meaningful impact by helping Wyoming's Veterans and their families access the benefits, resources, and services they have earned through their service. In this rewarding role, you will serve as a trusted advocate and resource, guiding Veterans and their dependents through complex state and federal benefit programs while helping them navigate important decisions that can improve their quality of life.

You will assess eligibility for a wide range of benefits and services, explain available programs, assist with claims and application processes, and provide personalized support to ensure Veterans receive the assistance they deserve. Through compassionate customer service, strong communication, and a commitment to public service, you will build relationships with Veterans, family members, community organizations, and government partners to connect individuals with critical resources and opportunities.

This position offers the opportunity to make a direct difference in the lives of those who have served our country by helping them overcome barriers, access benefits, and achieve greater financial, personal, and family well-being. Every interaction provides an opportunity to honor their service while supporting their success and independence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resources Contact: Molly Skala / molly.skala@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
• Investigates and conducts interviews, assists in the preparation and follow-up of the applications for state and federal benefits, reviews and files claims for veterans' benefits, and follows MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
• Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
• Attends meetings and other activities of Veterans Service Organizations as assigned.
• Discusses the efforts of the Wyoming Veterans Commission.
• Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
• Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
• Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
• Complete all monthly ADMIN reports in a timely fashion.
• Must be able to travel within the State and out of State 50% of the time.
• Must be able to work occasional evenings or weekends as needed.

Examples of duties

PREFERENCES:

Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting.

KNOWLEDGE:

• Knowledge of State and Federal veterans benefits, programs, and services.
• Knowledge of services, counseling, and advocacy.
• Knowledge of public speaking and public affairs experience.
• Knowledge of interviewing and counseling.
• Knowledge of computers, computer databases, and word processing systems.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Social Services)

Experience:

0-1 year of progressive work experience (typically in Victim or Client Services)

OR

Education & Experience Substitution:

3-4 years of progressive work experience (typically in Victim or Client Services)

Certificates, Licenses, Registrations:

None

Qualifications

PHYSICAL WORKING CONDITIONS:

• Must be able to sit for long periods.
• Must be able to lift 25 pounds.

NOTES:

• FLSA: Non-exempt
• Please attach a DD214 with your application to be eligible for Veteran's points.
• Must be able to pass a Federal background check.

Supplemental information

007 - Wyoming Military Department - Veterans Commission

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: Molly Skala / molly.skala@wyo.gov