Runner - The Café

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Support Servers and the Front of House team in delivering a seamless, welcoming, and efficient dining experience.
• Deliver food orders from the kitchen to guests promptly and accurately while maintaining presentation, temperature, quality, and timing standards.
• Verify food orders for accuracy, completeness, appropriate accompaniments, and special requests prior to delivery.
• Maintain knowledge of The Café menu, including ingredients, allergens, preparation methods, garnishes, and daily offerings.
• Understand the culinary philosophy and New Orleans influences represented by Chef Emeril Lagasse at The Café.
• Communicate special requests, dietary restrictions, allergies, and modifications accurately between Culinary and Front of House teams.
• Assist with food and beverage service while maintaining established service standards.
• Anticipate guest needs and respond promptly and professionally to guest requests.
• Assist Servers with pre-bussing, clearing, resetting, and maintaining tables.
• Safely transport food, beverages, dishes, glassware, utensils, trays, and service equipment throughout operational areas.
• Maintain cleanliness, organization, and appropriate stock levels at expo areas, service stations, dining areas, and back-of-house pathways.
• Communicate effectively with Servers, Culinary, Stewarding, Host, and other Food & Beverage colleagues.
• Assist with VIP experiences, special events, and high-volume periods as assigned.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, and events.
• Follow all food safety, sanitation, health, and workplace safety policies and procedures.
• Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.
• Assist with opening and closing duties, stocking, cleaning, and side work.
• Demonstrate teamwork, professionalism, and a genuine commitment to guest satisfaction.
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Perform additional duties as assigned.

Qualifications

• Previous restaurant, food runner, busperson, café, banquet, hospitality, or guest service experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, hospitality, and creating memorable guest experiences.
• Strong communication and teamwork skills.
• Excellent attention to detail and organizational abilities.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain professional and composed during high-volume service.
• Positive attitude with a willingness to learn and grow.
• Professional appearance and polished demeanor required.
• Ability to follow instructions and operational procedures consistently.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.