First Impressions Ambassador

Posting number: 26-04024

Department: County Administration

Job classification: Senior First Impressions Ambassador

Posting type: Open

Categories: Administrative Assistant

Summary

[CHOOSE ONLY ONE OF THE FOLLOWING OR DELETE SECTION IF N/A:]

Job Description

The First Impressions Ambassador is responsible for providing professional and courteous customer service to visitors, which includes responding to inquiries, providing directions, handling incoming and outgoing communications, notary public services, and administrative/clerical support.

Essential Duties

• Providing customer service and handling requests to the residents, visitors, elected and appointed officials, department directors, and colleagues, as well as participating in regular division meetings and monthly staff meetings
• Operating communication systems, such as telephone, cloud-based switchboard systems, intercom, two-way radio, or public address system
• Using paging/interoffice communication equipment to relay messages for individuals to report to courtrooms or other locations within the building
• Answering and directing telephone calls, providing information, and taking messages
• Retrieving and responding to general email inquiries for information from residents and business owners
• Ensuring information and promotional materials displayed in lobby are stocked, current, and branded, including directional maps
• Providing notary services and maintaining notary service records
• Providing lunch breaks, planned leave and emergency coverage for colleagues on a rotating basis and/or as needed
• Performing administrative tasks, such as, drafting and proofreading documents, updating phone directories and, creating schedules
• Providing clerical support, such as entering data, filing documents, preparing mailings, ordering supplies, and monitoring office inventory
• Performing all other duties, as assigned

First Impressions Ambassador

Grade
The grade for this position is 100D with a salary range of $48,111 - $55,329. Salary will be dependent on education and experience.

Minimum Qualifications

• High school diploma/GED

Senior First Impressions Ambassador

Grade
The grade for this position is 100C with a salary range of $51,470 - $59,833. Salary will be dependent on education and experience.

Minimum Qualifications

• HS diploma or GED
• One year experience as a commissioned notary in the state of Georgia
  • An equivalent combination of education and experience sufficient to successfully perform essential duties of the job such as those listed above will also be considered.

Preferred Qualifications

• One year experience in customer service skills or front desk management
• Proficient in speaking, reading, and writing a second language, preferably one of the top five spoken languages in Gwinnett County: Cantonese Chinese, Korean, Mandarin Chinese, Spanish, or Vietnamese
• Experience using Microsoft Excel, Word, Outlook, PowerPoint and Outlook
• Knowledge of customer service principles and general office procedures
• General knowledge of local, state, and federal government agencies
• Exceptionally organized, with excellent interpersonal and observation skills, keen attention to detail, and proven problem-solving ability

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

For information related to position-specific essential duties, knowledge and skills, and physical requirements:

• Click here for First Impressions Ambassador
• Click here for Senior First Impressions Ambassador

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Qualifications

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.