Cargo Claims Coordinator

The Cargo Claims Coordinator serves as a subject matter expert on claims law, processes, and outcome expectations. This role manages the entire claims process for managed transportation and freight solutions customers, ensuring compliance with applicable laws and contractual terms to minimize risk to FXL and its clients. Ongoing education and training are required to stay current with industry trends and legal precedents.

Primary Responsibilities

• Identify and compile legally required claim documentation from stakeholders including service providers, customers, shippers, consignees, warehouses, and operations personnel.
• Research, evaluate, and validate claims.
• Prepare and present valid claims to service providers within legal parameters.
• Leverage claim law, contract terms, FDA guidelines, and case history to recover payment for customers.
• Negotiate equitable settlement agreements between customers and service providers.
• Advise customers on claim status, outcomes, and settlement recommendations, including unfavorable results.
• Perform root cause analysis to identify recurring damage issues and recommend solutions.
• Lead regular meetings with operations and logistics sourcing advisors to drive accountability and finalize claims efficiently.
• Create and deliver monthly reports summarizing claim status and potential risks to leadership.
• Develop and maintain work instructions; ensure process improvement and SOP compliance.
• Comply with all applicable laws, regulations, and company policies and procedures.
• Perform other duties as required.

Education / Experience

• High school diploma required.
• 2 years of relevant transportation operations experience required.
• 5 years of transportation operations experience preferred.
• Understanding of shipping processes and dock operations.
• Experience with TMS, Microsoft Excel, Word, and Access.
• Transportation operations experience including claims preferred.
• Ability to work independently and collaboratively.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

For details on our comprehensive benefits, click here

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.