Business Analyst

Location: Johannesburg | Work Type: Hybrid / Remote | Job ID: J107265

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Serve as the primary point of contact for operational clients, managing ongoing communications, regular service meetings, and escalation resolutions.
• Elicit, document, and validate client requirements for business processes and software solution changes.
• Partner closely with software developers, QA/testing teams, and project managers to translate client needs into clear technical specifications and user stories.
• Provide first-line functional support to clients, ensuring continuous operational alignment and clear release management communication.
• Identify operational gaps and system inefficiencies to propose quality improvements that enhance productivity and client satisfaction.

What our client is looking for:

• A relevant tertiary qualification would be beneficial (Finance, Accounting, Economics, etc.).
• 5+ years of experience within the financial services, trust, or pension administration sector.
• Track record in client service management, service delivery, or account coordination in a technology-enabled environment.
• Strong understanding of core financial concepts and operational workflows.
• Exceptional written and verbal communication skills across operational and management levels.
• Practical background in pensions, retirement funds, or trust administration is a strong advantage.
• Hands-on experience in business analysis, requirements gathering, or process mapping is a plus.
• Calm and composed under pressure with a high capacity for handling client escalations.
• Strong process-oriented and analytical problem-solving skills.
• Collaborative mindset with the ability to thrive in Agile software development environments.

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Client Service Manager, Financial Services, Pensions, Trust Administration, Business Analysis, Agile, Stakeholder Management, Requirements Gathering, Client Relations, Operational Support