Purpose of the Job

The Senior Operations Manager at Aramex will oversee and manage the daily operations of the company, ensuring that all processes are efficient, effective, and aligned with organizational goals. This role is critical in driving operational excellence, optimizing performance, and leading a team to achieve high standards in service delivery and operational efficiency.

Job Description

Develop and empower your team to consistently meet service level agreements (SLAs), exceed client expectations, and drive operational efficiency.
Identify areas for improvement within existing operations, implement best practices, and lead initiatives to optimize processes and reduce costs.
Lead and implement projects to streamline operations, optimize workflows, and achieve superior performance.
Collaborate with sales to establish client expectations and ensure smooth delivery fulfillment
Oversee ground, domestic, and express operations, ensuring compliance with all safety, security, and sustainability standards.
Maintain positive relationships with local authorities and airlines to facilitate business growth and development
Analyze data, identify areas for improvement, and implement solutions to optimize resource allocation and manage operating expenses effectively.
Determine access requirements to information within the express, domestic and ground operations teams to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies, and pass to IT for implementation.
Lead, mentor, and develop a team of operations staff, ensuring they are motivated, trained, and performing at their best.
Establish and monitor key performance indicators (KPIs) to track operational performance, providing regular reports and analysis to senior management.
Prepare and manage operational budgets, ensuring cost control and efficient resource allocation.
Ensure all operational activities comply with relevant laws, regulations, and industry standards.
Collaborate with other departments, suppliers, and stakeholders to ensure seamless operations and address any issues or concerns.
Address and resolve operational issues and challenges promptly, implementing solutions to prevent recurrence.

Job Requirements - Experience and Education

Bachelor’s degree in business administration, Operations Management, or a related field. An MBA or relevant advanced degree is preferred.
7-9 years’ experience in operations management, with a proven track record of managing complex operations and leading teams.
Experience in implementing and enforcing operational standards and procedures