Technical Support Specialist

Location: Johannesburg | Work Type: Office Based | Job ID: J107266

About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:

• Handling the installation, configuration, maintenance, and administration of Linux servers.
• Proactively monitoring system performance, capacity, and overall health.
• Investigating and resolving technical incidents and general service requests.
• Managing OS patches, vulnerability remediation, and system security hardening to ensure compliance.
• Providing ongoing database support, including performing necessary backups and restores.
• Troubleshooting networking, connectivity, and various infrastructure-related issues.
• Managing file systems, user/group permissions, and supporting application deployments.
• Developing technical procedures and participating in after-hours or standby support to assist customers and internal teams.

What our client is looking for:

• 3 - 5 years of relevant background in technical support, infrastructure support, or Linux administration.
• Hands-on experience with enterprise Linux environments, specifically RHEL and AlmaLinux, including installation, maintenance, and troubleshooting.
• Strong understanding of essential networking protocols and tools such as DNS, TCP/IP, SSH, NFS, and firewall management.
• Capability to automate tasks and manage infrastructure using Bash scripting and Python.
• Experience with server monitoring, performance tuning, and capacity planning.
• Knowledge of Linux security hardening, patch management, vulnerability remediation, and adherence to compliance standards.
• Experience working with Apache, Tomcat, and Java-based enterprise applications.
• Hands-on experience with virtualization platforms (Proxmox, VMware, Hyper-V) and container technologies like Docker and Podman.
• Proven experience in managing backup solutions and implementing disaster recovery strategies.
• Strong troubleshooting, problem-solving, documentation, and customer support abilities are essential.

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Technical Support, Linux, RHEL, AlmaLinux, Networking, Bash, Python, SysAdmin, Virtualization, Docker, Podman, Troubleshooting, Infrastructure, Security, Backup