Executive

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence. In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevant to our customers.

• Supporting customers across the wider business.

• Provide world class customer service to both new and existing customers.

• Continual learning of products/services.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence

• Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)

• Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service

• Identify and understand customer needs service in order to provide a consistently high-quality

• Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner

• Increase customer retention, loyalty and build a credible reputation

• Comprehend and adhere to the company and department standards, policies and procedures

• Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

• Deliver a quality service to all customers and third parties to ensure customer and client satisfaction

  Achieve and deliver effective level of personal work, activities and high level of performance to meet individually set objectives

• SA Citizen

• Grade 12 (Mandatory)

• 6+ Months Customer Service experience

• Soft skills & Telecommunications Experience (Advantageous)

• Computer Literacy (MS Office, Social Media, Online, Navigation)

• Good articulation of the English language (Spoken and Written)

• Smart Phone compatible with Microsoft Authenticator App

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.