Account Support Specialist

We are seeking a highly organised and customer-focused Account Support Specialist to join our Sales team. This role plays a critical part in supporting Account and Sales Managers in the successful management of customer programmes, sales administration, and customer relationships.

The ideal candidate will be a proactive individual with excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment. You will act as a key support function between customers and internal teams, ensuring the smooth execution of sales programmes and administrative processes.

Key Performance Outputs

Account Management Support

• Participate in weekly customer meetings.
• Support Sales Managers in the efficient delivery of customer programmes and sales activities.
• Act as a customer contact point when Sales Managers are unavailable.
• Maintain accurate customer information within the CRM system and ensure annual reviews are completed.
• Request expected payment dates from customers and follow up on outstanding account sales.
• Proactively obtain customer purchase orders in line with programme requirements and sales confirmations.
• Request and manage collection references for rejections and reconcile returned quantities against system records.
• Gather and consolidate market intelligence, including insights on new varieties, trends, opportunities, and potential risks.

Programme Management Support

• Maintain and distribute weekly customer updates, product availability reports, and programme trackers.
• Monitor Supply & Demand forecasts to ensure alignment with customer programmes and recent updates.

Sales Administration

• Ensure all sales orders contain valid customer purchase orders.
• Monitor overdue invoices and identify delays caused by late arrivals, notifying the Sales team accordingly.
• Submit stock reallocation requests to Sales Coordinators when instructed.
• Process and finalise approved account sales and claims transactions.
• Maintain weekly pricing schedules, ensuring accurate cost-to-serve information.
• Identify order delays that could impact pricing and proactively escalate concerns.
• Assist in preparing market reports, sales reports, operational reports, and weekly business updates.
• Coordinate with cross-functional teams to ensure timely completion of tasks.
• Follow up on actions arising from team meetings and ensure accountability.
• Maintain up-to-date customer documentation, including: Terms & Conditions, Credit Limit Approvals, KYC Documentation

Requirements

Minimum Requirements

Qualifications

• BCom Degree with a major in Marketing, Logistics, International Trade, or a related field; alternatively, a relevant tertiary qualification.

Experience

• Minimum of 2 years' working experience in a sales support, customer service, account management, administration, or related role.

Skills & Competencies

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Knowledge of CRM systems is advantageous.
• Knowledge of ERP systems such as NetSuite advantageous.
• Strong email communication and business correspondence skills.
• Product knowledge or exposure to customer programmes will be beneficial.

Behavioural Competencies

• Excellent verbal and written communication skills.
• Strong planning and organisational abilities.
• Customer-centric mindset with a service-oriented approach.
• High attention to detail and results-driven.
• Ability to handle confidential information with discretion.
• Effective time management skills and the ability to work under pressure.
• Strong follow-through and coordination skills across multiple stakeholders.

Why Join Us?

• This is an exciting opportunity for a motivated professional looking to grow within a dynamic sales environment.
• You will gain exposure to customer relationship management, programme execution, sales operations, and strategic market insights while working closely with experienced sales professionals.

If you are organised, proactive, and passionate about delivering excellent customer support, we'd love to hear from you.

Apply today and become part of a team committed to delivering exceptional service and building strong customer partnerships.