Call Centre Agent

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

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Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.

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Telephonically confirm employment and personal details to verify information provided on the store application forms

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Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base

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Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

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Review and assess customer financial documents to support account application decisions.

Communicate with customers to request missing documentation and provide guidance on completing their account applications

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Grade 12

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1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.

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Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).

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Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.

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Problem-Solving - quickly identifying issues and providing effective solutions

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Attention to detail - ensuring accuracy in customer information and account setup processes

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Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.

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A proactive, open-minded attitude with a strong willingness to learn and grow.