Salesforce Quality Analyst

QA Technical Responsibilities

• Design and implement test strategies, test plans, test scenarios, and test cases for Salesforce applications.
• Execute manual and automated testing and analyze test results to identify defects.
• Create and maintain test data, test environments, and test scripts.
• Perform functional, integration, regression, and end-to-end testing.
• Identify, document, track, and report defects using Assembla or relevant defect-management tools.
• Analyze defects, identify root causes, and provide appropriate recommendations for resolution.
• Maintain testing documentation and provide clear test execution and quality reports.
• Ensure new Salesforce changes and enhancements do not negatively impact existing functionality.

QA Functional Responsibilities

• Apply strong functional knowledge of Salesforce CRM to validate business processes and system functionality.
• Understand business requirements and translate them into effective test scenarios and test cases.
• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Collaborate with developers, business analysts, product managers, and other stakeholders throughout the SDLC.
• Ensure Salesforce solutions meet defined business requirements, quality standards, and customer expectations.
• Contribute to continuous improvement of QA processes, tools, and testing methodologies.

Self-Development & Continuous Improvement

• Continuously develop Salesforce QA and testing skills relevant to the role.
• Stay updated on the latest Salesforce releases, features, QA tools, and testing techniques.
• Identify and implement opportunities to improve testing efficiency, coverage, and overall quality.

Requirements

• 5-7 years of experience in QA/testing, preferably with hands-on experience testing Salesforce applications.
• Strong experience in Salesforce application testing, including functional, integration, regression, and end-to-end testing.
• Good understanding of Salesforce CRM functionality and business processes.
• Experience creating and executing test cases, test scenarios, test plans, and test scripts.
• Experience with manual and automated testing.
• Strong knowledge of defect identification, documentation, tracking, and reporting.
• Experience working with test data and test environments.
• Experience using Assembla or similar defect/test management tools is preferred.
• Good understanding of Agile/Scrum methodologies and SDLC.
• Knowledge of Salesforce integrations and APIs would be an advantage.
• Free-zone domain knowledge is an added advantage.
• Strong written and verbal communication skills.