SAP Automotive Aftersales (Service) Functional Consultant

Solution Design & Configuration :

• Design, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
• Lead business process workshops, fit-gap analysis, and solution blueprint activities.
• Ensure adherence to SAP and Automotive industry best practices.
• Configure and support:

1. Service Orders
2. Workshop Management
3. Service Appointments
4. Vehicle Reception
5. Parts & Inventory Management
6. Warranty & Goodwill Processing
7. Recall Campaign Management
8. Labor Operations & Pricing
9. Vehicle Health Check (eVHC)
10. Customer Quotations & Approvals

Business Process Analysis :

• Analyze existing automotive dealership processes and identify automation and optimization opportunities.
• Translate business requirements into scalable SAP solutions.
• Recommend process improvements to enhance efficiency, customer experience, and operational performance.

Requirements Gathering & Documentation :

• Engage with business stakeholders to gather and document detailed requirements.
• Work closely with development teams to ensure successful solution delivery.
• Prepare the below:

1. Functional Specifications
2. Business Requirement Documents (BRD)
3. Functional Design Documents (FDD)
4. Process Flow Diagrams
5. Test Scripts
6. Training Materials

SAP Project Delivery :

• Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
• Participate in full lifecycle SAP projects including:

1. Requirement Gathering
2. Blueprinting
3. Design
4. Configuration
5. Development Support
6. SIT/UAT Testing
7. Data Migration
8. Cutover Planning
9. Go-Live
10. Hypercare Support

Technical & Integration Support

• Perform root cause analysis and troubleshooting of production issues.
• Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
• Support integrations involving:

1. OEM Systems
2. CRM Platforms
3. Payment Gateways
4. Digital Applications
5. Azure Integration Services
6. Middleware Platforms (Boomi, CPI, PI/PO)

Testing & Quality Assurance

• Validate business requirements and ensure solution quality.
• Develop test scenarios and execute:

1. Unit Testing
2. System Integration Testing (SIT)
3. User Acceptance Testing (UAT)

User Training & Knowledge Transfer

• Deliver end-user and super-user training.
• Create knowledge articles, SOPs, and process documentation.
• Provide continuous support to business users and support teams.

Production Support & Continuous Improvement

• Provide L2/L3 support for Automotive Aftersales applications.
• Analyze incidents and identify recurring issues.
• Lead enhancement initiatives and continuous improvement programs.
• Ensure compliance with SLA and service delivery standards.

Requirements

• Minimum 2-3 end-to-end SAP implementations, roll-outs, or upgrade projects.
• Experience working in Agile and DevOps environments.
• Strong knowledge of SAP Activate methodology.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• SAP Certification(s) preferred.

Functional Expertise :

• Minimum 5+ years of SAP Automotive experience.
• Strong hands-on experience in:

1. SAP IS-Auto
2. SAP Dealer Business Management (DBM)
3. Proaxia VSS

• Experience in Automotive Aftersales business processes:

1. Workshop Operations
2. Service Management
3. Parts Management
4. Warranty Processing
5. Service Appointment Scheduling
6. Vehicle Reception & Delivery
7. Recall Campaigns

Techno-Functional Skills :

• Strong debugging capabilities.
• Ability to analyze ABAP code and collaborate effectively with developers.
• Knowledge of:

1. Enhancements
2. User Exits
3. BAdIs
4. Smart Forms
5. Adobe Forms
6. IDocs
7. APIs/Web Services

• Understanding of:

1. SQL Queries
2. Data Migration
3. Data Validation
4. Interface Monitoring

SAP Cross Functional Knowledge :

Experience in integration with:

1. SAP SD (Sales & Distribution)
2. SAP MM (Materials Management)
3. SAP FI/CO
4. SAP FSCM
5. SAP Business Partner
6. SAP CRM / CX Solutions
7. SAP S/4HANA

Preferred Qualifications :

• Experience with Proaxia VSS and SRS (Service Resource Scheduling).
• Experience in SAP S/4HANA Automotive transformations.
• Knowledge of:

1. Vehicle Health Check Solutions (eVHC)
2. Workshop Monitoring
3. Service Advisor Mobility Solutions
4. Customer Portal Solutions
5. Digital Payment Integrations
6. OEM Warranty & Recall Integrations

• SAP Certification in relevant modules preferred.
• Experience in Automotive Retail Dealership environments is highly desirable.