Technology Service Engineer (BA)

Who We Are

The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with

excellent technical assistance on the GlobalLink suite of products.

What You Will Be Doing

• Build advanced understanding of GlobalLink technologies
• Monitor and respond to user queries via the ticketing system
• Troubleshoot technical issues related to GlobalLink products
• Manage and generate licenses for some GlobalLink applications
• Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
• Document issues internally for future reference using existing templates
• Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
• Train and guide less experienced colleagues on GlobalLink and other applications
• Assist in creating training materials for new and existing software and procedures
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Requirements

Required skills and experience

• Excellent oral and written communication skills in English

• Ability to promptly answer support-related email, phone calls and other electronic communications

• Excellent skills with Windows

• Interpersonal skills, enjoys working with people and being part of a team

• Ability to follow procedures to meet deadlines

• Self-motivated, detail-oriented and organized

• Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios

• Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position

• Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues and defects

In order to apply, please submit your CV in English