Product Development Senior Manager, NEO PSP Limited

Company Introduction

As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh’s digital ecosystem. To advance this initiative, we have obtained a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited, a next-generation payment solutions company.

Operating as a wholly owned subsidiary of Banglalink, one of the country’s leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh.

Leveraging Banglalink’s trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction.

At NEO PSP, we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh’s journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide.

Job Description

• Serve as the named Product Owner for one or more Mukto Pay product streams — accountable for the business value, adoption and commercial success of the product, not for the status report.
• Run the commercial product lifecycle end to end: Commercial Screen, Discovery, the delivery handshake, go-to-market and launch, and the 90-day post-launch review.
• Write the Commercial Screen for new ideas — problem, who earns the money today, our wedge, size, first-cut unit economics, distribution, regulatory perimeter, recommendation. Two days, one page, and a dropped screen filed with its reason.
• Author the Agile BRD: the one-page Project / Product Passport and a ranked product backlog with acceptance criteria on every story. We do not write monolithic requirements documents.
• Build the Commercial Model with Finance in Discovery: revenue per active customer, variable cost to serve, contribution margin, CAC, LTV and payback period — shown at conservative, plan and upside.
• Fix the MVP boundary — the smallest release that can prove or disprove the business case — and name every deferred item and the release it is expected in.
• Own and relentlessly prioritise the backlog. Write the epics, user stories and acceptance criteria personally, including the commercial ones: the fee is applied to the right party at the right rate, the commission is booked correctly, the metric is instrumented.
• Set OKRs with pre-launch baselines — adoption, behaviour, margin — and take them, with the evidence behind them, to the monthly Portfolio Council and the Quarterly Review.
• Own pricing and commission structure within the agreed margin band, and the trade-off between distribution reach and margin; escalate outside the band to the Portfolio Council with Finance.
• Own the GTM plan and the commercial go/no-go — including the authority to hold a technically ready release that is not commercially ready. Chair the Launch Readiness Review one week before launch and take a ready / not ready answer from each named owner.
• Run the first 90 days on the dashboard: activation funnel, realised CAC by channel against the ceiling, repeat behaviour and contribution margin. Verify the unit economics with Finance and bring a scale / fix / sunset recommendation with the evidence.
• Keep the product inside the licence perimeter — Bangladesh Bank limits, KYC tiers, trust account and settlement treatment, AML/CFT controls, and BTRC rules where telco channels are used. The backlog adapts; the control does not.
• Maintain a first-hand competitive teardown of the MFS incumbent, the nearest challenger, bank-led propositions and QR/card alternatives — tested on live accounts with your own money, not read off a website.
• Engage Finance, Marketing, Distribution, Customer Operations, Risk and the Banglalink commercial channels from Discovery onwards, as services to the product rather than as gates in front of it.

Academic Qualification

• Bachelor’s or master’s degree. Business, finance or economics is the most common route; engineering, computer science, statistics, design or another analytical discipline is equally acceptable.
• The subject of the degree is not a filter. Evidence of structured commercial reasoning is.

Job Experience Required

• At least 6 years of professional experience, of which a minimum of 4 in product development or product management — in a fintech, mobile wallet or MFS operator, payments company, bank, digital bank or consumer lender.
• Has served as the named Product Owner on at least two products taken from concept to production, carrying the outcome and not only the specification.
• Demonstrable experience of the full cycle: business case → product definition → delivery → launch → post-launch performance management.
• Hands-on agile experience — backlog in Jira, sprint reviews, acceptance decisions taken personally.
• Digital wallet, merchant acquiring, agent network, bill payment or digital lending experience is strongly preferred. Bangladesh market experience is an advantage, not a requirement.

Required Capabilities

• Can write an Agile BRD to standard: a one-page Passport with evidence in every field, and a ranked backlog with testable acceptance criteria.
• Can build and defend a business case in a model they built themselves — unit economics, CAC, LTV, contribution margin, payback.
• Numerate, and unwilling to present a number without its source and its date.
• Genuinely interested in the business, not only in the product: knows who earns the money in this market today, at what rate, and through which channel.
• Knows the competition first-hand — has opened the competing apps, paid the fees, and can describe the tariff from memory.
• Writes clearly and briefly. One good page beats ten.
• Prioritises with a method (WSJF or equivalent) and defends the ranking, rather than pushing scope-versus-value trade-offs to the Project Manager.
• Works as a peer with engineering, design, risk and compliance, finance, marketing and distribution; earns influence without relying on authority.
• Holds a line under commercial pressure — comfortable saying “not ready” and moving the date rather than the standard.
• Understands payments regulation well enough to know what needs checking, and engages Compliance early rather than at launch.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.