Customer Marketing Operations Placement

Exceptional Hospitality Starts with You

As a participant in our 12-month Corporate Placements Programme in the Customer Marketing Operations Department, you’re not just gaining hands-on experienceat our Glasgow Corporate Office – you’re spreading the light and warmth of hospitality by contributing to the memorable experiences that make the stay for every guest.

Here’s what you can look forward to as a programme participant:

• Prepare for a career in hospitality: Embark on a 12-month transformative journey, encompassing a structured framework of learning and development opportunities, business support activities, and ownership of your own project-based initiatives.
• Gain hands-on operational experience: From day one, you’ll be fully integrated into Team Hilton. Connect with professionals across the business and gain insight into Customer Marketing Operations. Take the opportunity to gain insight into at least one other business area, paving the way for valuable future relationships.
• Work on real-world projects: Apply your skills on the job through business-driven projects to reinforce your learning and gain hands-on experience.
• Develop your skills through world-class training and support: Access Hilton University’s e-learning modules and business library while building knowledge through business-driven projects.
• Grow with personalised guidance: Benefit from regular feedback and coaching to ensure your progress is supported at every stage of the programme.
• Hilton Perks: Including our Go Hilton Team Member Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
• Salary & Benefits: £27,500 gross per annum & private healthcare.
• Location: At our Glasgow Corporate Office, with some flexibility depending on team and business need. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

Our Placement Opportunities

The Hilton Customer Marketing Operations team uses customer and guest insights to evolve and deliver personalised experiences for our customers and guests. We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.

As an intern you will be an integral part of the Customer Marketing Operations team, collaborating with industry leading digital marketers on global campaigns using revolutionary technologies to transform our guests and customers' experiences. This will involve implementing new journey campaigns, enhancing existing technologies and processes while also delivering insights to help improve our channel performance.

Some of the more specific responsibilities you may undertake include:

• Assisting with the strategy, development, and execution of our marketing and transactional email campaigns, mobile In App Messaging and push, using Braze, our Email Service Provider (ESP).
• Supporting the creative solution improvement of design, process or technical challenges related to email and mobile projects.
• Monitoring and analysing key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation.
• Establishing good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication.

What We’re Looking For

We are seeking individuals who embody the Hilton Values in addition to the following criteria:

• A current bachelor’s or master’s student completing a degree that includes a required 12-month year in industry placement.
• A degree with a focus on Hospitality, Business, Marketing or Technology is preferred.
• Availability to begin full-time employment on 5th July 2027, for a full-time 12-month placement.
• You must have the independent right to work in the UK for the full duration of the 12-month placement. Please note that this role is not eligible for visa sponsorship under the Skilled Worker route, so we are unable to consider applications from candidates who would require sponsorship. If you hold a visa or status that allows you to work in the UK full-time without sponsorship (e.g. Settled Status, Pre-Settled Status, where a 12-month work placement is a permitted, required & assessed part of your UK University degree, or other independent work permissions), you are welcome to apply.
• Fluency in English (spoken and written).
• A proactive and organised individual who can handle their workload to meet deadlines and quality expectations across multiple projects and issues.
• The ability to thrive in a close-knit team environment that relies on open communication to fuel improvements and collaboration.
• A positive, can-do attitude with exceptional attention to detail.
• You should be able to demonstrate a genuine interest in Customer Marketing Operations.

Click here to learn more about Hilton's Corporate Placements

Selection Process

Applications are now open—don’t miss your chance to apply! Submissions close on Sunday 1st November 2026

Our selection process is designed to bring out your best and help us get to know you. It includes:

• Online assessments
• In-person or virtual interview

While the process is rigorous, it’s also the first step in your personal growth journey with Hilton. If selected, you’ll begin developing the skills, connections, and confidence to thrive in your career.

To ensure every application receives fair consideration, invitations to final-stage interviews will be issued after applications have closed. Please complete each stage promptly and keep an eye on your inbox for updates.

We are an equal opportunity employer and are committed to providing reasonable adjustments for applicants and employees with disabilities. If you require any support or adjustments during the recruitment process or to carry out the essential requirements of the role, please contact us.