Front Desk Executive

The Front Desk Executive will serve as the first point of contact for students, parents, visitors, and other stakeholders, ensuring a professional, friendly, and welcoming experience. The role requires excellent communication and interpersonal skills, strong computer literacy, and the ability to manage front-office operations efficiently within a fast-paced educational environment.

The position will be responsible for handling student and parent inquiries, supporting admissions and registration activities, maintaining accurate student and customer records, coordinating follow-ups, and providing professional administrative support to ensure smooth day-to-day operations.

Responsibilities

• Serve as the first point of contact for students, parents, visitors, and prospective students.
• Welcome and assist visitors in a professional and friendly manner.
• Handle incoming calls, emails, messages, and front-office inquiries.
• Provide accurate information regarding courses, admissions, registrations, schedules, and institute services.
• Support the admissions and student counselling teams with inquiries, registrations, appointments, and follow-ups.
• Record and update student and customer information accurately in CRM systems and databases.
• Track prospective student inquiries and conduct timely follow-ups.
• Maintain accurate records of inquiries, registrations, communications, and pending requirements.
• Coordinate with admissions, academic, counselling, and administrative teams to ensure smooth service delivery.
• Assist with data entry, documentation, filing, reports, and other administrative duties.
• Handle student and parent concerns professionally and escalate matters to the relevant department when required.
• Maintain a professional, organised, and welcoming reception area.
• Support institute events, orientations, student activities, and other administrative requirements.

Candidate Profile

• Minimum 1–2 years of experience in front-office operations, customer service, admissions, student counselling, or a similar role.
• Experience in a private education institute, university, international school, or education consultancy will be an advantage.
• Excellent command of English and Sinhala. Knowledge of Tamil will be an added advantage.
• Good computer literacy, with proficiency in MS Office, particularly Microsoft Excel, and basic database/CRM systems.
• Previous experience handling student/parent inquiries, registrations, and follow-ups will be an advantage.
• Experience working with CRM systems or maintaining customer/student databases will be preferred.
• Excellent communication, interpersonal, and customer service skills.

If you think you have what it takes to be successful in this challenging role, please click on “Apply Now”. Pay and benefits of this above position will be competitive, and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer.