Protégé Trainee - Customer Success and Performance

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme reflects our commitment to developing young Malaysian talent and contributing to the nation’s economic growth.

As part of the 12-month PROTÉGÉ programme at Maxis, you will gain practical, hands-on experience through a combination of structured soft-skills training and on-the-job learning. You will have the opportunity to work alongside experienced professionals, develop essential workplace capabilities, and gain real-world exposure that will prepare you for future career opportunities.

What are you accountable for?

As a PROTÉGÉ – Customer Success and Performance , you will support the day-to-day financial, procurement, and operational administration of Solar PV projects. Your key responsibilities will include:

• Manage end-to-end procurement administration for Solar EPCC projects, ensuring accurate and timely processing of relevant documentation.
• Validate supplier invoices against purchase orders, contracts, completion documents, and other supporting records, while liaising with Finance and relevant stakeholders to resolve discrepancies.
• Review and validate end-to-end customer journey documentation, including SAF, SPAF, ICF, and other required documents, to ensure completeness and accuracy.
• Maintain detailed installation and project records associated with CAPEX and OPEX expenditure.
• Support the preparation of monthly financial reports, including actual-versus-forecast tracking, as well as bi-weekly operational reporting decks.
• Perform financial reconciliations, including actual costs against SAP reports, and support accrual activities for Solar PV system costs to ensure accurate financial records.
• Support User Acceptance Testing (UAT) for the Solar Order Portal, Outright Portal, and other relevant systems or process enhancements.
• Conduct competitor research and mystery-shopping activities to gather market insights and support continuous improvement initiatives.
• Undertake other ad-hoc operational, financial, and administrative tasks as required.

What do you need to have for this role?

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• Fresh graduates or candidates with less than one year of working experience are encouraged to apply.
• Good analytical and numerical skills, with strong attention to detail.
• Proficiency in Microsoft Excel and PowerPoint; exposure to SAP or other financial systems would be an added advantage.
• Good communication and stakeholder management skills.
• Ability to organise and manage multiple tasks while meeting deadlines.
• Proactive, willing to learn, and comfortable working in a fast-paced environment.
• An interest in the renewable energy, solar, telecommunications, or technology industry would be advantageous.

Duration of Programme: 12 Months

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.