Bell Attendant

• Responsible for the prompt, courteous, and careful delivery and collection of guest luggage to and from guest rooms.
• Escorts guest to their rooms according to hotel guidelines
• Provide accurate information about hotel services, facilities and directions, offering escort assistance when necessary.
• Maintain the cleanliness, organization and safety of the luggage room at all times.
• Conduct daily inventory of stored luggage and verify all stored and released items in the luggage log.
• Follow designated routes for trolley movement to maintain guest safety and minimize lobby disruption
• Coordinate with Bell Dispatch and Security for any suspicious baggage, unclaimed items, or excessive food items.
• Handle unclaimed and overdue baggage in accordance with hotel policies and procedures.
• Assist in handling and distribution of stored casino giveaways or special items as directed.
• Handle and store perishable goods following proper quality and safety standard.
• Assist with errands and deliveries within or outside the property as required.

Requirements

• Minimum relevant experience of Concierge/ Bell service in the Hotel Industry
• Good command of both written and spoken English
• Excellent interpersonal skills and the ability to adapt to evolving guest requirements