Healthcare Operations Support Specialist - Mental Health

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Flexible schedule

We are looking for a detail-oriented Regional Operations Manager to help manage the back-office operations of a growing multi-location mental health practice group. This is a hybrid role with remote flexibility and requires working from our Bethesda, MD office at least two days per week.

This role is responsible for overseeing billing and operational workflows across multiple locations, including managing our offshore billing team, monitoring unresolved issues, coordinating follow-up, preparing reports, and working closely with clinical leadership, patient access, and other internal teams.

The Regional Operations Manager is expected to manage the team and workflow, not personally take on every task. Success in this role means making sure work is assigned appropriately, follow-up is happening, deadlines are being met, and issues are moved toward resolution.

A key part of the role is being responsive to clinicians and patients when billing or claims concerns arise. This person should be able to quickly understand the issue, make sure it gets to the right team member, follow the issue through, and provide updates as needed.

We are looking for someone who learns quickly, communicates proactively, has strong follow-through, and is comfortable holding others accountable. This role requires someone who can manage multiple open items at once and keep work moving without needing repeated reminders.

Key Responsibilities

• Manage and oversee the offshore billing team and day-to-day revenue cycle workflows.
• Monitor unresolved billing and claims issues, including aging, denials, COB, patient balances, and missing follow-up.
• Coordinate resolution of billing concerns raised by clinicians and patients and make sure updates are provided.
• Track open items, deadlines, owners, and next steps, and hold team members accountable for completion.
• Identify delayed or unresolved issues and escalate as needed.
• Coordinate across billing, clinical leadership, patient access, vendors, and other internal teams.
• Prepare recurring payroll and operational reports for leadership.
• Support psych testing, medication management, and new-location operational workflows.
• Provide regular updates on open issues, team performance, and operational concerns.
• Remain responsive during scheduled working hours and work from the Bethesda office at least two days per week.

What We’re Looking For

• Prior clinic revenue cycle or healthcare billing experience strongly preferred.
• Prior experience managing offshore teams strongly preferred.
• Strong delegation, follow-up, and accountability skills.
• Fast learner with a strong sense of urgency.
• Proactive communicator who provides updates without needing to be asked.
• Strong Excel, reporting, and data skills.
• Able to manage multiple priorities and workflows at the same time.
• Experience with multi-location healthcare operations, mental health practices, EMRs, CRMs, or payroll systems preferred.

Compensation

$50,000 annual salary.

About Us

We are a growing outpatient mental health practice group with multiple locations. Our team supports clinicians and patients by making sure billing, operational, and administrative workflows run smoothly and issues are addressed in a timely manner.

Compensation: $50,000.00 per year

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! *(Authenticity is one of our core values, after all…)*If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feelingblah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?