Program Coordinator 2 (Communications Manager)

Posting number: 55231

Department: Administration

Division: Office of Information Technology

Job classification: Program Coordinator 2

Posting type: Open

Categories: IT and Computers

Summary

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

Join our team and lead strategic communications & organizational change for OIT!

Core Responsibilities

• Lead key communications campaigns that support OIT’s highest-priority change initiatives.
• Design, implement, and execute consistent communication strategies that blend clear, timely OIT messaging with meaningful “voice of the customer” feedback.
• Promote organization-wide adoption of communication strategies that improve customer understanding and enhance the value of OIT services.
• Produce communication and promotional materials connecting OIT innovation, service delivery, and change management.
• Ensure the right communication channels are used for each audience to gather feedback and influence perceptions of OIT’s value.

Change Management & Strategic Initiatives

• Coordinate high-impact, enterprise-wide transition efforts, including staff centralization and OIT organizational structure changes.
• Create, maintain, and execute OIT transition change management plans aligned with leadership priorities.
• Facilitate collaboration and communication between OIT sections and agency customer communities.

Stakeholder Communication & Engagement

• Design, deploy, and analyze surveys to measure internal culture and external customer perspectives.
• Develop clear, targeted messaging for diverse stakeholders using multiple communication platforms.
• Prepare executive-level, legislative, and public briefings on OIT initiatives and progress.
• Manage content and messaging for OIT’s internal and external websites.

Bridging Technical & Non-Technical Audiences

• Develop accessible service inventories, documentation, and communication materials that explain OIT services, features, costs, access methods, and performance metrics.
• Translate complex IT concepts into actionable information for non-technical audiences.
• Support training and workforce development by creating onboarding materials and working with subject-matter experts.

Representation & Leadership Support

• Represent OIT leadership at legislative hearings, agency meetings, conferences, and public events.
• Respond to inquiries regarding policy matters, program operations, and service quality.
• Take on additional strategic projects and assignments as directed by OIT leadership.

Our Organization, Mission, and Culture

Our Mission: Simplify processes, boost efficiency, and protect Alaskans’ data by working together and using innovative solutions to deliver secure and improved government services.

Our Values:

• Respect – We honor dignity, perspectives, and contributions of every individual. We foster a culture of inclusivity and active listening.
• Integrity – We uphold the highest standards of honesty and ethical behavior. We do the right thing even when no one is watching.
• Service – We believe in technology as a fundamental tool to create impact through expertise and dedication. We seek ways to add value, support, and uplift those around us.
• Excellence – We push beyond good – we strive for great. We embrace challenges as opportunities for growth.

The Benefits of Joining Our Team

Work with a team of passionate and talented professionals who take on the variance that come each day and values innovation, collaboration, and excellence.

Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

We offer flexibility and value work/ life balance:

• A hybrid telework schedule will an option once initial training is complete and conditions are met.
• We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
• We’ll work with you on schedule adjustments for special situations.

The Working Environment You Can Expect

The Department of Administration, Office of Information Technology (OIT) is seeking Statewide for the right individual to fill this full-time position. We anticipate there will be an in-office environment to start, however OIT maintains a friendly and flexible work culture that believes in work/life balance, teleworking is available.

Daily, you will use Office 365, SharePoint, Microsoft Teams, Microsoft Stream and other tools to develop promotional and communications materials. You will work closely with the Deputy Chief Information Officer and the OIT leadership team developing communications plans and supporting change campaigns. Your work will translate the vision and direction of OIT into fresh, easily understood messaging about OIT services. You will collaborate with stakeholders inside and outside of OIT, including key stakeholders within other departments and the Governor’s Office.

Your clear, empathetic and factual approach will be responsive to customer challenges and assure those customers that OIT understands their business needs and knows what services we can help them succeed with.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
• Multimedia Technologies: Knowledge of the principles, methods, tools, and techniques to develop or apply technology using text, audio, graphics, or other media.
• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

Examples of duties

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Equivalent to those typically gained by:

Training from an accredited college or university in any field and/or progressively responsible professional experience developing, planning, coordinating, and implementing a program, project, business, organization, or major components of a program, including having administrative authority over the program/project funding, staff, and/or overall operations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Qualifications

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide:

• Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
• Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available.
• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit:https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Supplemental information

Gail Thompson

Workforce Development Specialist

Phone: 907-465-5059

gail.thompson@alaska.gov