Market Floor Manager

Location: Cape Town

Department: Operations

Reporting to: Assistant General Manager

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.

Role Overview

Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit.

Key Responsibilities

Guest Experience & Service Standards

• Lead by example on the floor, ensuring warm, professional, and efficient service.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Uphold and enforce company service standards, brand guidelines, and hospitality culture.
• Monitor guest satisfaction on all levels, including social media platforms

Operational Management

• Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
• Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
• Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
• Ensure efficient use of POS systems, cash handling, and reporting procedures.
• Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws.
• Conduct pre-shift meetings and assist team members with any inquiries
• Develop and implement operating standards, policies and procedures to be followed by the management team
• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
• Delegate responsibility to the management team as needed and enforce existing policies consistently
• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
• Process the weekly schedule and payroll for the hourly staff
• Assist Management as needed in any other task necessary to ensure successful operations of the Market.
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

Business & Financial Performance

• Support management in achieving revenue targets, controlling labor costs, and minimizing wastage.
• Drive upselling initiatives and promote menu specials or group promotions.
• Monitor and report on key performance indicators (KPIs), providing feedback and solutions.
• Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team.
• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
• Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

Who we are looking for:

• 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels).
• Previous experience working within a hospitality group or multi-outlet operation preferred.
• Strong knowledge of service standards, health & safety, and food hygiene compliance.
• Proficiency in POS systems, reservations platforms, and staff scheduling software
• Exceptional leadership, team management, and communication skills.
• Guest-first mindset with a passion for hospitality.
• Highly organized with excellent multitasking abilities.
• Strong problem-solving and conflict resolution skills.
• Commercially aware with an understanding of sales drivers and cost control.
• Professional, reliable, and adaptable in a fast-paced environment

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

Recruitment Scam Warning

Time Out is aware of recruitment scams in which individuals falsely claim to represent our company.

Please note that*Time Out will never ask candidates to pay fees, transfer money or make purchases at any stage of the recruitment process.*We also do not conduct interviews or communicate with candidates via Telegram or WhatsApp.

If you receive a suspicious message, job offer or payment request claiming to be from Time Out, please do not respond or send any money. Instead, contact us athr.uk@timeout.comso we can investigate.

About Time Out Group plc

Time Out Group is a leading global media and hospitality business that inspires and enables people to experience the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike. Today, it is the only global brand – with a local voice – dedicated to city life.

Through Time Out Media and Time Out Market – which are highly synergistic – the Company helps its large audience go out in the world's greatest cities with its curated content and experiences, and connects global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, videos, newsletters and Live Events. Across these channels, Time Out distributes its high-quality content – created and curated by a global team of local experts – around the best food, drinks, culture, art, music, theatre, travel and entertainment in over 350 cities and over 50 countries. The Company is monetising this global reach and its strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions to international, national and local brands and businesses. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly becoming one of the city's most popular destinations. The success of Lisbon brought further expansion and there are currently 13 open Markets: in addition to Lisbon, there are sites in New York (in Brooklyn's Dumbo neighbourhood and in Manhattan's Union Square), Boston, Montreal, Dubai, Cape Town, Porto, Barcelona, Bahrain, Osaka, Budapest and Vancouver. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.