Account Services Officer

Job Purpose:

Process & deliver centralized account services across retail, corporate, private, and digital channels to offload branches, support digitization and Banking as a Service, and ensure data accuracy, controls, and regulatory compliance. Oversee account lifecycle activities, reconciliations, exception remediation, and customer onboarding while safeguarding bank assets and meeting agreed service levels. Drive automation, continuous improvement, and testing participation to enhance efficiency, resilience, and customer experience.

Job Description:

Policies, Processes and Procedures

1. Process account maintenance/service requests including CDs/TDs bookings, breaks, renewals, adjustments, reversals, interest memos, preferential rates, safe box renewals, inactive accounts, inheritance, legal blocks, and certificate issuance
2. Process digital wallet and online channel actions (onboarding, activation, suspension, token provisioning)
3. Follow all relevant department and bank policies, SOPs, process guides and approved checklists to ensure consistent and controlled execution.
4. Verify documentation and controls by applying prescribed checklists for account opening, KYC, CDs/TDs, token packages, Inheritance, Legal Blockings, digital wallets, and Safe boxes renewal and archiving before processing.
5. Ensure compliance transparency by recording adherence to procedures in system notes, supporting evidence collection for audits and control units, and strictly following established policies without interpretation or alteration.

Day-to-day management

1. Process assigned operational queues and tasks within defined TATs and SLAs; prioritise by risk and urgency as directed by the supervisor.
2. Maintain daily logs and registers for applications received, defective cases, token inventory and exception trackers for supervisory reporting.
3. Reconcile incoming branch submissions to system postings and prepare discrepancy details for control/reconciliation teams.
4. Escalate items that require approval, remediation or compliance intervention to the appropriate owner per the escalation matrix.

Compliance

1. Comply with Central Bank (CBE) regulations, AML requirements, sanctions screening needs and internal bank policies and code of conduct.
2. Forward any AML/sanctions/negative list hits and compliance queries immediately to the Compliance/AML unit; implement clearance or remediation instructions only after receiving authorized direction.
3. Ensure archival retention and documentation meet regulatory and audit requirements; supply documents to auditors or control teams on request.

Qualifications

QUALIFICATIONS, EXPERIENCE, & SKILLS

Qualifications & Experience

· Bachelor’s degree of commerce or equivalent.

· For Processor: Min. 0-3 years of banking experience .

Skills

· Good Command of English language.

· Good communication skills.

· Accuracy and attention to details.

· Proficient in MS Office (Excel, Word, PowerPoint); familiarity with core banking (T24) and channel platforms (GTS/FBCC/CPS/ACH/MobPay or equivalents) is an advantage .

Primary Location

Egypt-Giza-SMART VILLAGE BLDG. 2

Job

Back Office

Organization

FINANCE, OPERATIONS & TECHNOLOGY

Shift

Day Job

Job Type: Full-time Employee

Travel

No