Customer Service Representative

Description de l'entreprise

French Customer Service Representative

Cairo, Egypt | Full-Time

​About Sutherland

At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.

Description du poste

We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.

Key Responsibilities

Handle inbound customer inquiries via phone, providing prompt and empathetic support.

Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.

Ensure every customer interaction reflects professionalism, active listening, and brand value.

Collaborate with internal support teams to continuously improve service delivery.

Qualifications

• Language Proficiency: Fluent French (C1/B2) paired with strong conversational English.
• ​Background: Open to fresh graduates, experienced candidates, and college dropouts.
• ​Skills: Excellent communication, active listening, and structured problem-solving abilities.
• ​Mindset: Adaptable team player with a positive, growth-oriented attitude.
• ​Availability: Flexibility to work rotational overnight/night shifts.

Informations supplémentaires

• Competitive salary package plus performance KPIs (guaranteed during the first 3 months).
• ​Fully paid onboarding and continuous product training.
• ​Comprehensive social and private medical insurance.
• ​Door-to-door / central-point company transportation.
• ​Night shift allowance.
• ​Clear paths for internal career advancement.

​How to Apply

Send your updated CV or a voice note in French to 01032333143 or 01034442874.