Operations Support Specialist

Are you someone who enjoys keeping things organized, ensuring every detail is accurate, and making sure operational processes run smoothly behind the scenes? Do you have experience in the travel industry and feel comfortable working with reservation data, documentation, and different types of travel bookings? If you’re detail-oriented, analytical, and ready to support a fast-paced global operation, this could be the right opportunity for you.

We are looking for an Operations Support Specialist (Fluent in English) to support one of our US-based clients. In this role, you’ll provide essential administrative and operational support by managing documentation, maintaining accurate records, and ensuring reservation data for Air, Land, Hotel, and Car bookings is properly recorded and processed in a timely manner.

Is this you?

• Fluent in English, both spoken and written.
• Proven work experience in the travel industry.
• Hands-on experience with GDS such as Amadeus, Sabre, and Galileo is a plus.
• Strong attention to detail with excellent analytical and numerical skills.
• Willing to work onsite at BSD City, Tangerang.
• Willing to work on a permanent night shift to support US-based operations.
• Willing to work on weekends and public holidays as required.

Key responsibilities

• Manage and maintain accurate documentation and data records for Air, Land, Hotel, and Car reservations.
• Review reservation data and documentation to ensure all information meets required standards.
• Identify discrepancies or inaccuracies and make the necessary corrections in a timely manner.
• Ensure all operational records are complete, accurate, and properly maintained.
• Manage and respond to operational inquiries in a timely and professional manner.
• Review and analyze information to identify potential issues or discrepancies in reservation records.
• Escalate complex or higher-level inquiries to the appropriate channel when required.
• Support day-to-day back-office operations to ensure smooth and accurate processing of travel-related requests.

About ATI Business Group

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.