Technical and Warranty Executive

Technical & Warranty Executive / Senior Executive -Philippine

ManilaFull-timeSales - Customer support

Responsibilities

Technical Support Operations

• Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.
• Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.
• Monitor and track recurring technical issues, product quality concerns, and field cases.
• Support implementation of technical campaigns, service actions, recalls, and product improvement activities.
• Prepare and distribute technical bulletins, service information, and repair guidance to dealers.
• Support new model launch preparation, including technical documentation and service readiness. Warranty & Claim Management
• Manage warranty claim review, validation, submission, and settlement processes.
• Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.
• Analyze warranty data, claim trends, and failure patterns to identify potential product quality issues.
• Coordinate with HQ warranty and quality teams on claim approvals and technical investigations.
• Conduct regular warranty audits and support dealer improvement activities.
• Control warranty costs while maintaining customer satisfaction and service quality. Dealer Management & Training Support
• Maintain close communication with dealer service teams regarding technical and warranty-related matters.
• Support dealer service capability improvement and operational standards implementation.
• Assist in organizing technical training and aftersales workshops for dealers and technicians.
• Collect market feedback and provide recommendations for aftersales service improvement.
• Reporting & Process Improvement
• Prepare regular reports related to warranty performance, technical cases, and dealer service operations.
• Support development and optimization of aftersales technical and warranty processes/SOPs.
• Ensure compliance with local regulations, company policies, and aftersales standards.

Qualifications

Qualifications & Requirements

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related fields.
• Minimum 5 years of experience in automotive aftersales, technical support, warranty, or service operations.
• Experience with automotive OEMs, distributors, or dealership service operations is preferred.
• Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
• Familiar with warranty claim management and technical case handling.
• Good analytical and problem-solving skills.
• Strong communication and coordination abilities.
• Proficient in Microsoft Office applications and ERP/DMS systems.
• Able to work independently in a fast-paced and cross-functional environment.
• Good command of English; Mandarin Chinese is an added advantage.

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