Senior Commerce System Operation Engineer

新加坡社招全职职位 ID：A163487A

职位描述

• As E-Commerce system operational engineer, Provide day-to-day support to ensure smooth running of the e-Commerce and Post-sales business systems.
• Investigate and diagnose relevant system problems and resolve it independently.
• Coordinate engineers across different teams to offer solutions.
• Create/track/close incidents or problem related to business systems using IT service management tools.
• Summarize work and analyze operational data within a required period for the continual working improvement.
• Establish knowledge database, maintain and update technical support documentation.

职位要求

• Bachelor degree in Computer Engineering, Computer Science or related discipline.
• Relevant experience in e-Commerce and after-sales area support with MS D365 will be added advantage.
• Familiar with SQL, Java / .NET concepts. Basic coding skill is highly preferred.
• Familiar with mainstream ITSM tools and ITIL processes.
• As the trainee able to learn fast with high quality.
• As the trainer able to train new members regularly.
• Active and keen learner who keeps up-to-date with industry trends.
• Excellent Customer Service communication skill in relation to providing a World-class IT Service.
• Communicate with different teams to deal with IT problems.
• Ability and desire to work collaboratively in multidisciplinary teams.

投递