Fulfillment Planning Analyst

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Supply Chain Fulfillment Planning Analyst supports fulfillment center and supply chain operations by analyzing data, developing reports, assisting with forecasting and workforce planning, and providing performance insights. The role converts operational data into actionable recommendations that improve throughput, service levels, labor utilization, cost efficiency, and overall network readiness.

Working closely with Operations, Planning, Finance, Transportation, Technology, and site leadership, the analyst identifies trends, risks, and improvement opportunities while creating reporting tools that support informed decision-making. The ideal candidate is highly organized, detail-oriented, and adaptable in a fast-paced environment, using data-driven analysis to monitor supply chain performance, optimize processes, support planning activities, and enhance operational effectiveness.

What You Will Do

• Develop, maintain, and distribute recurring and ad hoc reports that support supply chain, fulfillment center, and operational planning decisions.
• Analyze operational data to identify trends, patterns, variances, risks, and opportunities related to volume, labor, productivity, throughput, service, and cost performance.
• Support forecasting and workforce planning by translating business volume expectations into actionable facility-level insights and staffing considerations.
• Partner with facility leaders, regional operations, Finance, Transportation, Planning, Technology, and other stakeholders to gather requirements, understand business challenges, and recommend data-driven solutions.
• Build and enhance reporting tools, dashboards, and analytical processes that improve visibility of operational performance and reduce manual reporting effort.
• Monitor performance against plan, highlight variances, diagnose root causes, and escalate risks that may impact service, labor readiness, throughput, or network balance.
• Create clear summaries, presentations, and recommendations for leadership using Excel, PowerPoint, and data visualization tools.
• Support continuous improvement by identifying reporting gaps, data redundancies, process inefficiencies, and opportunities to automate or streamline analytical work.
• Maintain data accuracy, validate inputs, troubleshoot reporting issues, and partner with Technology teams when system or data integrity concerns arise.
• Work independently to manage priorities, meet deadlines, and deliver high-quality analytical support in a fast-paced supply chain environment.
• Communicate complex data, assumptions, and recommendations in a clear, concise, and actionable manner to cross-functional partners and leadership.
• Stay current on supply chain analytics, workforce planning, forecasting, reporting tools, and industry best practices to continuously strengthen analytical capabilities.

Skills You Will Need

Supply Chain & Fulfillment Operations Knowledge: Understanding of fulfillment center operations, labor planning, logistics flow, productivity, throughput, service levels, and operational performance metrics.

Data Analysis & Insight Generation: Ability to analyze large datasets, identify trends and root causes, evaluate variances, and translate findings into practical business recommendations.

Forecasting & Workforce Planning: Understanding of volume forecasting, labor modeling, capacity planning, and operational readiness concepts.

Reporting & Data Visualization: Proficiency building reports, dashboards, scorecards, and presentations that clearly communicate operational performance and business risks.

Technical Proficiency: Strong Microsoft Excel skills required, including formulas, pivot tables, variance analysis, and data manipulation; experience with PowerPoint required; exposure to tools such as Power BI, Tableau, SQL, Python, Access, Anaplan, Business Objects, or cloud-based data tools preferred.

Problem Solving & Critical Thinking: Ability to work through ambiguous business questions, evaluate multiple scenarios, identify root causes, and recommend actionable solutions.

Communication & Influence: Strong written and verbal communication skills with the ability to explain technical or analytical information in a simple, clear, and compelling way to operational and senior leadership partners.

Cross-Functional Collaboration: Ability to build productive partnerships across Operations, Planning, Finance, Transportation, Technology, and facility teams to drive aligned business outcomes.

Business & Financial Acumen: Ability to connect operational performance, labor planning, productivity, and cost impacts to broader business objectives.

Organization & Prioritization: Ability to manage multiple priorities, meet deadlines, work independently, and maintain accuracy in a fast-paced environment.

Continuous Improvement Mindset: Ability to identify inefficiencies, automate manual processes, improve reporting accuracy, and support long-term process enhancements.

Who You Are

• Bachelor’s degree or equivalent work experience in Supply Chain, Operations, Business, Analytics, Data Science, Finance, Statistics, Industrial Engineering, or a related field preferred.
• Two or more years of related experience in supply chain, fulfillment operations, logistics, workforce planning, data analytics, reporting, finance, or business analysis preferred.
• Comfortable working with large and complex datasets, validating information, identifying inconsistencies, and forming accurate, thoughtful analysis.
• Self-motivated, thorough, accurate, and able to work with minimal supervision while maintaining strong attention to detail.
• Able to communicate and collaborate effectively across multiple levels of the organization, including facility leaders, cross-functional partners, and senior leadership.
• Able to work a flexible schedule based on department and business needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offeringshere.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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