Commercial Support Specialist

The Role
This position is primarily responsible for supporting ADM H&W customer-related events, assisting with commercial team activities, and providing administrative and operational support to ensure smooth business operations.

Your Responsibilities

Support Customer Events

• Arrange visitor tours and coordinate customer visits and receptions.
• Support the planning and coordination of meetings, seminars, and customer events.
• Assist the Sales team in tracking customer project progress, monitoring order status, and following up on action items.
• Support the handling and resolution of customer inquiries and product complaints, coordinating with relevant internal functions as needed.

Support Commercial Daily Issues

• Support the Commercial team in daily operational and administrative activities.
• Assist in planning and coordinating commercial team events, customer activities, and internal meetings.
• Coordinate product sampling requests, including sample preparation, shipment, and follow-up.
• Compile and organize sales reports and pipeline reports, and prepare presentation materials for weekly and monthly Sales meetings.

Support Administration Daily Work

• Assist with daily office administration and facility management.
• Ensure office management policies, procedures, and guidelines are properly implemented and regularly reviewed.
• Coordinate the maintenance and management of office equipment and hardware.
• Prepare quotations, organize contracts, and maintain accurate documentation and filing systems.
• Collaborate with cross-functional teams, including Supply Chain, CD&D, Regulatory, Marketing, and Finance, to support sales office operations and ensure timely completion of related tasks.

Your Profile

• Bachelor's degree in Business Administration, Commercial English, or a related field.
• Excellent organizational and planning skills, with strong attention to detail.
• Reliable, responsible, and passionate about work, with a proactive attitude.
• Excellent verbal and written communication skills in both Chinese and English.
• Proficient in data analysis, report preparation, and PowerPoint presentation development.
• Strong ability to collaborate effectively with employees and leaders across different functions and levels.
• Previous experience in the food and beverage industry, administration, or customer service is preferred.

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City

Shanghai

State

Shanghai

Location Country

China

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.